Alexis Pizzino
Dalton,OH
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and life changing situations.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Community Therapy Center
04.2021 - Current
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
- Engaged with patients to provide critical information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Handling inbound and outbound phone calls.
Activity director
Altercare Of Hartville
12.2020 - 04.2021
- Responsible for the overall function of the Activity Department
- Managing Staff scheduling, interviewing new hires
- Leading department in-service meetings, as well as monthly resident council meetings
- Completion of resident interviews and assessments, MDS 3.0 and Care Planning
- Accurately entering data into the electronic medical records program
- Planning events
- Following all facility and Department of Health policies and protocols
- Preparing documents such as invoices, monthly activity calendars
- Accurate completion of daily documentation on each resident residing in the facility.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
Activity Assistant
Altercare Of Hartville
09.2018 - 12.2020
- Leading scheduled activities daily, including group and one on one activities
- Accurate completion of daily documentation on each resident residing in the facility
- Assisting the Activity Director with planning large events and all other duties as assigned
- Cleaning residents rooms daily and all common areas such as break room, restrooms, etc.
- Laundering linen and residents’ personal items and delivering them to the proper location.
- Provided feedback and guidance to program participants regarding progress and development.
- Evaluated program effectiveness through regular feedback collection from participants and their families, leading to continuous improvement efforts for enhanced resident satisfaction.
Licensing clerk
Orrville BMV
09.2018 - 02.2019
- Cash handling
- Customer service
- Entering accurate data into the computer system
- Verifying required documents to issue, renew, or replace drivers’ licenses
- Issuing new licenses plates and registrations, renewing vehicle registrations
- Notarizing titles, and documents based on customers need.
- Enhanced client satisfaction by promptly addressing inquiries regarding the status of their license applications.
- Created documents with applicant information and verified data against [Type] database information.
- Participated in continuing education opportunities relevant to the industry, staying current on any changes in legislation that may affect licensure requirements.
- Performed routine data entry or document management.
- Ensured data security by adhering to strict confidentiality protocols when handling sensitive client information during the licensing process.
Activity Assistant
Altercare Of Hartville
02.2015 - 09.2018
- Leading scheduled activities daily, including group and one on one activities
- Accurate completion of daily documentation on each resident residing in the facility
- Assisting the Activity Director with planning large events and all other duties as assigned.
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Evaluated program effectiveness through regular feedback collection from participants and their families, leading to continuous improvement efforts for enhanced resident satisfaction.
- Factored-in abilities, needs and interests of participants in development of events and programs.
Education
Certified Activity Director -
Rowlett And Laker
02.2021
State Tested Nurse's Aide -
Absolute Health Services
Canton12.2015
High School Diploma -
Dalton High School
Dalton06.2013
Skills
- Management
- Communication
- Leadership
- Time Management
- Computer skills
- People skills
- Payment Collection
- Insurance Verification
- Documenting and Recording Information
- Patient Relations
- Data Collection
- Medical insurance
- Problem solving
- Notary public
- Database Search and Data Entry Skills
- Payment Calculation
- Insurance Forms Processing
- Attention to Detail
- Word Processing
- Care Plan Recommendations
- Gathering Information from Patients
Timeline
Patient Care Coordinator
Community Therapy Center
04.2021 - Current
Activity director
Altercare Of Hartville
12.2020 - 04.2021
Activity Assistant
Altercare Of Hartville
09.2018 - 12.2020
Licensing clerk
Orrville BMV
09.2018 - 02.2019
Activity Assistant
Altercare Of Hartville
02.2015 - 09.2018
Certified Activity Director -
Rowlett And Laker
State Tested Nurse's Aide -
Absolute Health Services
High School Diploma -
Dalton High School