L. GREENWELL
Louisville,Kentucky
Summary
Experienced professional poised to thrive in a leadership position, dedicated to delivering results-driven performance. Demonstrated expertise in optimizing operations and fostering team collaboration to achieve organizational objectives. Recognized for reliability and adaptability in meeting evolving demands while upholding high standards of excellence.
Overview
18
18
years of professional experience
Work History
Service Coordination Supervisor
Life Span Resources
10.2017 - Current
- Manage the employee selection process, performance evaluations and new employee orientation, training and recommend actions.
- Supervise Service Coordinators in all service coordination areas. Supervision includes case staffing, review of Service Coordinator’s written and electronic materials.
- Be responsible for monitoring timeliness and quality of work of Service Coordinators by assuring assessment, discovery, planning, facilitation, advocacy, collaboration and monitoring activities are carried out according to MCE scopes of work and timelines.
- Develop a service coordination Work Buddy Protocol when positions are vacant, in emergency situations, while Service Coordinator is on leave, sick or on vacation.
- Lead on-going staff meetings, trainings and in-services for the Pathway’s service coordination team and assure staff receives required annual training units.
- Comply with FSSA/IDA manuals, as well as MCE contracts, Federal, State and local law.
- Work with all vendors to ensure that services are rendered to clients.
- Complete all Service Coordinator’s 90-day, 6-month, and annual evaluations.
- Provide coaching and disciplinary action to Service Coordinators as deemed necessary.
- Maintain a professional relationship with MCE’s, service providers, health facilities, and other social service agencies.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Personal Health Coordinator
Humana At-Home
08.2015 - 04.2017
- Provide case management services to individuals within the organization who suffer from mental/physical/emotional/medical issues: chronic conditions (such as cancer, diabetes, heart disease) substance abuse, mental health, homelessness and other chronic illnesses
- Work with clients to develop individual service plans with the assistance of physicians and all parties involved in care
- Provide case management services including intakes, ongoing assessments, counseling, hospital discharge planning and preventive healthcare
- Link clients to other community based organizations that aide in meeting their needs
- Document all service notes efficiently and effectively in healthcare system
- Provided written and oral documentation for the facility, such as, critical incident reports and accident reports
- Motivational Interviewing subject matter expert
- Collaborated with peers in order to decrease the number of overdue MDAT assessments
- Empowered patients to take charge of their health by providing resources, support, and encouragement.
Case Manager/Trainer
Life Span Resources
01.2012 - 07.2015
- Directed, planned and implement policies, objectives and activities for the organization to ensure continuing active status and increase productivity of the clients
- Provided case management services to individuals and families that are participants of the program
- Collaborated with clients to develop individual service plans with the assistance of physicians and all parties involved in care
- Served as the co-lead training representative by attending monthly and quarterly treatment, house meetings and service plan review conferences
- Implement and monitor the in home services of the aged and disabled community utilizing the Indiana Medicaid Model Waiver and CHOICE Programs
- Conducted routine walk-throughs of the facility and noted any unusual occurrences or discrepancies
- Managed and implemented training for new and current case managers
- Promotion to Trainer 2013
- Created Pest Control form to prevent company being over charged for pest control services 2014
- Promoted to cover PASSR department head 2015
- Three time recipient of 100% Compliance Award
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Quality Living Assistant
ResCare-Community Alternatives
01.2010 - 12.2011
- Assisted individuals with intellectual disabilities and developmental disabilities with community integration, independent living skills, and achieving set goals
- Conducted orientation for new residents including performing screening and intakes
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Helped clients with individual service plans and performed periodic assessments while tracking progress
- Greeted guests in with friendliness and professionalism.
- Linked clients to other community base organizations that aided in meeting their needs
Therapeutic Child Support Counselor
Brooklawn Child and Family Services
01.2007 - 01.2010
- Provided face-to-face behavioral interventions
- Communicated with peers and co-workers and exchanged information which is important in achieving the individual goals for the clients
- Implemented individualized treatment plans
- Provided therapeutic support for children and families
- Received ' Employee of the Month ' award in November 2007
- Received ' Employee of the Month ' award in March 2008
- Promoted to Senior Counselor II in 2007
- Promoted to Senior Counselor I 2008
- Promoted to Shift Leader in 2009
- Promoted to Therapeutic Child Support Counselor in 2009
Education
Master of Science - Conflict Management
Sullivan University
Louisville, KYBachelor of Arts - Psychology
University of Louisville
Louisville, KYSkills
- Staff management
- Microsoft Office
- Task delegation
- Goal setting
- Management
- Self motivation
- Conflict management/resolution
- Employee motivation
- Staff development
- Team building
- Verbal and written communication
- Coaching and mentoring
Timeline
Service Coordination Supervisor
Life Span Resources
10.2017 - Current
Personal Health Coordinator
Humana At-Home
08.2015 - 04.2017
Case Manager/Trainer
Life Span Resources
01.2012 - 07.2015
Quality Living Assistant
ResCare-Community Alternatives
01.2010 - 12.2011
Therapeutic Child Support Counselor
Brooklawn Child and Family Services
01.2007 - 01.2010
Master of Science - Conflict Management
Sullivan University
Bachelor of Arts - Psychology
University of Louisville
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