Leandro Guerra
Mashpee,MA
Summary
Adept at team supervision and enhancing operational efficiency, I significantly improved staff training and development at Black Dog Tavern. Leveraging skills in policy enforcement and quality inspections, I excel in roles requiring goal setting and meticulous attention to detail. My background includes a blend of hard and soft skills, vital for dynamic team leadership and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Black Dog Tavern
Vineyard Haven, MA
06.2024 - Current
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Monitored employee performance and provided feedback for improvement.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Receptionist
CAI
Maldonado, Uruguay
12.2022 - 05.2024
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Verified visitors' identification cards before allowing access to the building.
Education
High School Diploma -
"Liceo Punta Del Este"
Punta Del Este, Maldonado, Uruguay12-2021
Skills
- Team supervision
- POS deletions
- Staff training and development
- Policy and procedure enforcement
- Goal setting and tracking
- Quality inspections
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Limited
Certification
- Tips Certification
Timeline
Shift Leader
Black Dog Tavern
06.2024 - Current
Receptionist
CAI
12.2022 - 05.2024
- Tips Certification
High School Diploma -
"Liceo Punta Del Este"
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