Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Hi, I’m

Lhadijah Johnson

Salisbury,MD
Lhadijah Johnson

Overview

10
years of professional experience
1
Certification

Work History

Family Dollar
Salisbury, MD

Assistant Store Manager
11.2022 - Current

Job overview

  • Assist the Retail Store Manager in planning and implementing strategies to attract customers
  • Coordinate daily customer service operations (e.g
  • Sales processes, orders and payments)
  • Track the progress of weekly, monthly, quarterly and annual objectives
  • Monitor and maintain store inventory
  • Suggest sales training programs and techniques
  • Communicate with clients and evaluate their needs
  • Analyze consumer behavior and adjust product positioning
  • Handle complaints from customers
  • Research emerging products and use information to update the store's merchandise
  • Create reports, analyze and interpret retail data, like revenues, expenses and competition
  • Conduct regular audits to ensure the store is functionable and presentable
  • Make sure all employees adhere to company's policies and guidelines
  • Act as our store's representative and set an example for our staff.

Oceanic Motel
Ocean City, MD

Front Desk Manager
05.2014 - Current

Job overview

  • Welcomed guests upon entry to the hotel, assisted with check in and check out
  • Answered phones, booked reservations, respond to emails and electronic reservations
  • Kept records of occupied rooms and guests' accounts
  • Prepared check out receipts and collected payments from departing guest
  • Responsible for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements
  • Ability to work under pressure and manage and resolve guest issues or complaints
  • Direct experience with maintaining reservation system, room assignment and processing hotel documents
  • Coordinating conference and meeting space areas based on the requirements and handling event planning issues
  • Made sure that credit cards being offered by clients for payments are valid
  • Issued room keys to guests and made certain that keys issued are correct
  • Introduced amenities and services to guests for their information and guidance
  • Encoded and organized pertinent information and data into the computer
  • Recorded the expenditure of the guests and added it to the guests' bill of payment
  • Collected payment from guests during checking out and made sure they leave the premises safely bank drops
  • Assisted visitors and guests registered in the hotel
  • Guaranteed guests of a full hospitable service that would entice them to visit the hotel again.

Oceanic Motel
Ocean City, MD

Housekeeper
06.2013 - 10.2018

Job overview

  • Ensure that each room is clean, sanitized and replenished all materials in the room
  • Provide and ensure that customers receive good quality service at any given time
  • Document that all rooms were completed at the end of the day
  • Made beds, changed linen and stocked bathrooms, vacuumed, emptied trashes, etc
  • Used chemicals to disinfect furniture
  • Answered customer questions, addressed complaints or fulfill specific requests in a timely and polite manner
  • Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.

Delmar Manor
Delmar, MD

Home Health Aide
02.2018 - 08.2018

Job overview

  • Monitors patient condition by observing physical and mental condition, intake and output, and exercise
  • Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.

Education

Wicomico High School

High school in General Studies
05.2012

Skills

  • Typing (5 years)
  • Cashier (5 years)
  • Customer Service (6 years)
  • Communications (5 years)
  • Organizational Skills (6 years)
  • Problem Resolution (6 years)
  • Sales (5 years)
  • Cleaning (6 years)
  • Guest Service
  • Front Office
  • Front Desk
  • Reception
  • Office Administration (5 years)
  • Microsoft office (5 years)
  • Cash Handling (5 years)
  • Microsoft excel (5 years)
  • Multitasking (5 years)
  • Cooking (Less than 1 year)
  • Excel (4 years)
  • 10 Key Calculator (5 years)
  • Night Audit (4 years)
  • Front Desk (5 years)
  • Laundry
  • Meal Preparation
  • Special Needs
  • Caregiving
  • Data Entry
  • Microsoft Outlook
  • Office Management
  • Multi-line Phone Systems
  • Phone Etiquette
  • Home Care
  • English
  • Hotel experience
  • Guest services
  • Hospitality
  • Microsoft Word
  • Leadership
  • Supervising experience (4 years)
  • Retail Management
  • Store Management Experience
  • Assistant Manager Experience
  • Merchandising
  • Pricing and Markdowns
  • Team Building and Leadership

Certification

CPR Certification

Personal Information

  • Work Permit: Authorized to work in the US for any employer
  • Relocation: Anywhere

Timeline

Assistant Store Manager

Family Dollar
11.2022 - Current

Home Health Aide

Delmar Manor
02.2018 - 08.2018

Front Desk Manager

Oceanic Motel
05.2014 - Current

Housekeeper

Oceanic Motel
06.2013 - 10.2018

Wicomico High School

High school in General Studies

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Lhadijah Johnson