Lharyssa Viana
Miami
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Hairstylist
House Of Mane
10.2023 - Current
- Maintained workspace cleanliness to ensure safety and foster a welcoming atmosphere for clients.
- Streamlined payment processing and sales entry in register to optimize customer service efficiency.
- Conducted comprehensive consultations with clients to establish alignment on desired outcomes prior to service initiation.
- Fostered positive client relationships by actively listening and providing tailored consultations.
- Oversaw high client volume during peak hours, ensuring calm and efficient service delivery.
- Boosted salon revenue through strategic upselling of products and additional treatments during client appointments.
- Facilitated inventory control by tracking product usage to enhance ordering efficiency.
Hairstylist & Front Desk Receptionist
Dasí Salon
03.2021 - 06.2023
- Directed front desk activities to enhance guest satisfaction during check-in and check-out procedures.
- Ensured precision in visitor log and appointment record-keeping to enhance operational efficiency.
- Developed and delivered comprehensive training sessions for new reception staff to enhance front desk operational efficiency.
- Facilitated client interactions during peak hours to maintain operational efficiency and customer satisfaction.
- Provided comprehensive product education to optimize customer benefits.
- Monitored and documented cash flow by counting daily opening and closing amounts.
- Coordinated customer appointments and adjusted time slots to accommodate fluctuating demand.
- Facilitated customer satisfaction through prompt resolution of inquiries and effective issue management.
- Designed personalized hair care strategies to enhance overall hair health and client satisfaction.
Service Receptionist
Douglas Volkswagen
08.2019 - 08.2020
- Ensured protection of sensitive information through strict adherence to confidentiality protocols for client records and personnel files.
- Oversaw multiple tasks while consistently meeting time-sensitive deadlines.
- Maintained cleanliness and organization of reception area to enhance visitor experience.
- Managed incoming calls by promptly answering and directing them to appropriate offices.
- Ensured a welcoming environment by maintaining a clean and organized reception area.
- Managed high volume of incoming calls daily to address customer issues and schedule appointments.
- Scheduled and communicated appointments with clients. Updated client records to ensure accurate information.
Education
Associate of Arts -
Union County College
Cranford, NJCosmetology
Union County Vocational Technical School
Scotch Plains, NJ06.2021
Skills
- Detail-orientated
- Relationship Building
- Customer Service
- Problem-Solving
- Effective Communication
- Professionalism
- Quick Learner
Languages
Portuguese
Native or Bilingual
Timeline
Hairstylist
House Of Mane
10.2023 - Current
Hairstylist & Front Desk Receptionist
Dasí Salon
03.2021 - 06.2023
Service Receptionist
Douglas Volkswagen
08.2019 - 08.2020
Cosmetology
Union County Vocational Technical School
Associate of Arts -
Union County College