Lheilani Osornio
Dallas,TX
Summary
Detail-oriented and bilingual customer service professional with experience handling high call volumes, resolving customer issues, and maintaining accurate records. Skilled in medical Insurance terminology, administrative support, data entry, medical office operations, and accounting tasks. Strong multitasking, communication, and problem-solving abilities. Adaptable, fast-learning, and dedicated to providing excellent service.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator / Accounting Clerk
SamTax Professional Services
10.2019 - Current
- Manage high-volume incoming calls while providing professional and friendly customer service.
- Maintain office operations, including filing, supply ordering, and scheduling.
- Handle incoming mail, faxes, documents, and ensure proper distribution.
- Prepare letters, reports, contracts, and documentation using Microsoft Office Suite.
- Maintain accurate customer records, transaction notes, and CRM updates.
- Assist with bookkeeping tasks, invoicing, and basic accounting support.
Medical Assistant / Front DEsk Receptionist
Clinicas Mi Doctor
05.2018 - 09.2019
- Assisted physicians with patient care, including vitals, intake, and preparation for examinations.
- Administered medications and injections under physician direction.
- Maintained accurate patient charts, filing, and EHR documentation.
- Scheduled appointments, answered phones, and managed patient check-in and flow.
- Registered new patients and entered demographic information into medical software.
- Followed HIPAA guidelines to ensure patient confidentiality.
Education
Associate of Science - Business
Mountain View College
Dallas, Texas, TXConcorde Career College
08-2019
Skills
- Call Handling
- Data Entry
- Medical Terminology
- CRM Software
- Insurance terminology
- Office Management Software
- Microsoft Office
- Bookkeeping
- Invoicing
- QuickBooks
- 65 WPM
- Medical Billing
- EHR Systems
- Detail Oriented
Timeline
Receptionist Administrator / Accounting Clerk
SamTax Professional Services
10.2019 - Current
Medical Assistant / Front DEsk Receptionist
Clinicas Mi Doctor
05.2018 - 09.2019
Associate of Science - Business
Mountain View College
Concorde Career College