Hi, I’m
Lherisse Boisnord
retail/Mechanic
Riviera Beach,FL
Summary
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
years of professional experience
Work History
Ups Warehouse
Unloader/ Scanner/ Truck Driver
09.2014 - Current
Job overview
- Answer phone customer questions and help customers to the elevator front desk.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Wal-Mart #3397
Department Manager
01.2006 - 01.2020
Job overview
- Answer customer questions and help customers move merchandise that they cannot retrieve or carry themselves.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Publix Super Markets
Customer service
01.2013 - 01.2016
Job overview
- Answer customer questions and help customers move merchandise that they cannot retrieve or carry themselves.
- Maintained a high level of professionalism when interacting with clients, ensuring positive experiences.
- Resolved customer complaints effectively, resulting in increased loyalty and repeat business.
- Managed a high volume of incoming calls while maintaining composure under pressure, contributing to smooth operations.
- Contributed to revenue growth by upselling products and services whenever appropriate opportunities arose.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Assisted colleagues as needed in various tasks leading to higher overall team performance.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Analyzed customer feedback and provided solutions to improve customer service.
- Utilized customer feedback to improve customer service.
Admiral Security Service
Security Rover
01.2010 - 01.2015
Job overview
- Answer phone customer questions and help customers to the elevator front desk.
- Reduced incidents of theft and vandalism by maintaining a visible presence throughout the property.
- Enhanced security measures by conducting regular patrols and monitoring surveillance equipment.
- Conducted thorough investigations into reported incidents, gathering evidence and documenting findings for further action.
- Provided exceptional customer service, assisting visitors with directions and answering general inquiries.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Ensured safety of personnel and visitors by managing access control systems and verifying credentials.
- Actively monitored alarm systems, responding quickly to triggered alerts and assessing situations for potential threats or hazards.
- Established strong relationships with building occupants through clear communication and demonstrated commitment to their safety.
- Continuously improved personal performance through participation in professional development opportunities, staying current on industry trends and advancements.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
ACOSTA SALES & MARKETING
Remodeler
01.2011 - 01.2014
Job overview
- Answer customer questions and help customers move merchandise that they cannot retrieve or carry themselves.
- Streamlined workflow processes by efficiently delegating tasks among team members based on their skills and expertise.
- Utilized advanced tools and equipment to complete complex remodeling projects with precision and speed.
- Provided outstanding customer service by addressing client concerns promptly and maintaining open lines of communication throughout each remodeling project.
- Worked with employees to manage projects from design to completion.
- Organized timelines and work orders based on inventories and weather conditions for over Number remodels.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
- Managed safe and efficient use of tools and equipment on construction sites.
- Inspected tools and equipment to maintain safety and efficiency.
- Operated forklifts and boom lifts to complete various tasks.
- Worked on sites, installing roofs and other exterior components.
Elite Guard Security/supervisor
Gate Guard
01.2010 - 01.2014
Job overview
- Answer phone customer questions and help customers to the elevator front desk.
- Assisted in the reduction of security breaches by conducting thorough vehicle inspections and reporting suspicious activities.
- Provided exceptional customer service to visitors, addressing concerns, and directing them to appropriate locations within the premises.
- Enforced company policies regarding restricted areas, ensuring that all personnel adhered to established protocols.
- Stayed up-to-date on facility-specific rules, regulations, and procedures to ensure consistent adherence across all shifts.
- Managed incident reports accurately and efficiently while providing detailed information for further investigation if required.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Investigated complaints and documented findings.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Home Depot's #9706
Overnight Associate
01.2008 - 01.2010
Job overview
- Answer customer questions and help customers move merchandise that they cannot retrieve or carry themselves.
- Increased product availability by executing efficient inventory management practices during restocking procedures.
- Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
- Enhanced customer satisfaction by promptly addressing inquiries and providing assistance as needed.
- Supported smooth store opening processes by completing all necessary tasks before morning shift arrival.
- Participated in ongoing training opportunities to stay up-to-date on company policies, safety procedures, and best practices for exceptional customer service delivery.
- Minimized out-of-stock situations by diligently monitoring inventory levels and communicating shortages or discrepancies to management.
- Enhanced store appearance by constructing visually appealing merchandise displays and maintaining cleanliness standards throughout the sales floor.
- Contributed to positive customer experiences by providing friendly and knowledgeable assistance during occasional early morning encounters.
- Contributed to development of new systems and stocking procedures to improve overall stock organization and management.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Honda of Aventure
Automotive technician
01.2003 - 01.2007
Job overview
- Repair and maintenance of automobiles, vans and trucks, with advanced skills in diesel repair and maintenance.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Iron Mountain
File Clerk
01.2004 - 01.2005
Job overview
- Maintain company filing system
- Able to identify, classify, sort and file paperwork according to group.
- Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.
- Increased retrieval efficiency by digitizing hard copy documents and maintaining a secure electronic database.
- Improved file organization by implementing an efficient categorization and labeling system.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
- Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
- Contributed to cost savings by re-evaluating supply needs and eliminating unnecessary expenditures on filing supplies.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Safeguarded sensitive information with appropriate security measures, including locking cabinets and controlling access permissions in digital databases.
- Performed regular maintenance on filing equipment such as label printers and scanners, ensuring consistent functionality throughout their lifespan.
- Kept up-to-date on industry best practices for file management, continuously looking for ways to improve efficiency and organization within the department.
- Tracked file removals and coordinated on-time returns.
- Managed incoming and outgoing mail for Type team.
Education
ATI CAREER COLLEGEMiami, FL
Degree
12.2011
University Overview
- Automotive Diploma
- MACS, ASE Certified
- Certification, All Data, Certified
- GPA: 3.00
University of High SchoolMiami, FL
High School Diploma
12.2005
Skills
- Loading and Unloading
- Heavy Machinery Operation
- Inventory Sorting
- Issue Troubleshooting
- Mechanical Maintenance
- Equipment Operation
- Scanner Operation
- Site Clearing
- Packaging Equipment
- Excellent Mathematical Skills
- Hazardous Material Safety
- Forklift Operation
- Workplace Safety
- Safety Protocols
- Package Handling
- Customer Service Orientation
- Barcode Scanning
- Shipment Preparation
- Organizational Abilities
- Quality Control Procedures
- Pallet Jack Operation
- Proper Lifting Techniques
- Material Handling Equipment
- Hand Truck Operation
- Warehouse Safety Protocols
- Teamwork and Collaboration
- Workplace Cleanliness
- Adaptability and Flexibility
- Physical Stamina
- Truck Driving
- Inventory Tracking
- Standards Compliance
- Visual Inspection
- Damage Prevention
- Production Documentation
- Yard Operations Support
- Invoice Verification
- Product Verification
- Warehouse Logistics
- Physical Strength and Stamina
- Type Truck Operations
- Stacking and Staging
- Warehouse Environment Safety
- Data Entry
- Load Security and Guidance
- Shipping and Receiving
- Relationship Building
- Forklift Operations
- Operations Monitoring
- Quality Assessment and Assurance
- Team Collaboration
- Freight Labeling
- Quantity Calculations
- Truck Loading and Unloading
- Problem-Solving
- Warehouse Operations
- Willing to Learn
- Loading Schedule Experience
- Equipment Maintenance
- Heavy Lifting Proficiency
- Efficient Work Pace
- Attention to Detail
- Order Picking Experience
- Material Handling
- Logistics Management
- Protective Equipment Use
- Storage Area Maintenance
- Decision-Making
- Environmentally Controlled Storage
- Assembly and Production
- Materials Handling Safety Training
- Route Deliveries
- Tool and Supply Organization
- Inventory Organization
- Labeling and Boxing
- Materials Handling and Transport
- Work Planning and Prioritization
- Logistics
- Trade Assistance
- Order Picking and Processing
- Safety Precautions
- Critical Thinking
- CAD Software
- Furniture Moving
- Supply Chain Management
Awards
TWIC Card- Expire (SEP 01 2023) Cargo Dock Broward county port I.D Seaport security identification card (625722) Security officer license # (1415361) Concealed weapons firearms license # (W 1782919) Screener certified Miami port I.D Seaport Security identification ASE (automotive mechanic) certified Security license G Arm guard 4 All Data certified Tax prepare certified
Languages
French
Native or Bilingual
creole
Full Professional
Spanish
Native or Bilingual
Timeline
Unloader/ Scanner/ Truck Driver
Ups Warehouse
09.2014 - Current
Customer service
Publix Super Markets
01.2013 - 01.2016
Remodeler
ACOSTA SALES & MARKETING
01.2011 - 01.2014
Security Rover
Admiral Security Service
01.2010 - 01.2015
Gate Guard
Elite Guard Security/supervisor
01.2010 - 01.2014
Overnight Associate
Home Depot's #9706
01.2008 - 01.2010
Department Manager
Wal-Mart #3397
01.2006 - 01.2020
File Clerk
Iron Mountain
01.2004 - 01.2005
Automotive technician
Honda of Aventure
01.2003 - 01.2007
ATI CAREER COLLEGE
Degree
University of High School
High School Diploma