Lhora-Lyne Garcia

COMPLY - November 2021 - March 2025

Human Resources Manager

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Organized and led staff orientation programs and training to promote collaboration.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Promoted a positive work culture by fostering open communication and collaboration among team members.
• Maintained accurate employee records, ensuring data privacy compliance in line with local legislation requirements.
• Promoted diversity and inclusion within the workplace, creating an equitable environment for all employees.
• Created open lines of communication between HR department and employees for timely resolution of issues or concerns.
• Facilitated offboarding procedures for terminated employees.
• Create and assisted with executive leaders onboarding calendars.
• Assisted in recruiting.
• Improved employee retention by implementing effective onboarding programs and conducting regular checkins.

RIA In A box - May 2021 - November 2021

Human Resources Manager

(COMPLY acquired of RIA in a Box)

• Maintained accurate HR records, guaranteeing timely access to essential information when needed.
• Managed full-cycle recruiting process by sourcing, screening and interviewing candidates.
• Improved employee retention by implementing effective onboarding programs and conducting regular checkins.
• Implemented succession planning initiatives to prepare the organization for future leadership transitions.
• Scanned and maintained confidential employee information and records.
• Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
• Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations.
• Streamlined HR processes for efficiency, resulting in reduced time spent on administrative tasks.
• Conducted pre-employment tests and in-person interviews.
• Facilitated completion of benefit-related paperwork to provide eligible employees with benefit overviews.
• Optimized talent acquisition strategies through collaboration with hiring managers on job requirements and candidate selection criteria.
• Answered employee requests and questions related to benefits and compensation.
• Enhanced company culture by organizing team-building events and fostering open communication channels between employees and management.
• Created job descriptions and posted on various websites to attract new candidates within target market.
• Recruited top talent to maximize profitability.

ITEGRIA - June 2014 - May 2021

Human Resources Manager / Office Manager / Operation Manager

(RIA in a Box acquired of ITEGRIA)

Human Resources Manager:

• Maintained accurate HR records, guaranteeing timely access to essential information when needed.
• Managed full-cycle recruiting process by sourcing, screening and interviewing candidates.
• Improved employee retention by implementing effective onboarding programs and conducting regular checkins.
• Implemented succession planning initiatives to prepare the organization for future leadership transitions.
• Scanned and maintained confidential employee information and records.
• Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
• Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations.
• Streamlined HR processes for efficiency, resulting in reduced time spent on administrative tasks.
• Conducted pre-employment tests and in-person interviews.
• Facilitated completion of benefit-related paperwork to provide eligible employees with benefit overviews.
• Optimized talent acquisition strategies through collaboration with hiring managers on job requirements and candidate selection criteria.
• Answered employee requests and questions related to benefits and compensation.
• Enhanced company culture by organizing team-building events and fostering open communication channels between employees and management.
• Created job descriptions and posted on various websites to attract new candidates within target market.
• Recruited top talent to maximize profitability.
• Structured compensation and benefits according to market conditions and budget demands.
• Supported the development and implementation of HR policies and procedures, ensuring alignment with organizational objectives and legal requirements.
• Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to staff members.
• Managed annual budget for human resources department, allocating funds appropriately to achieve key objectives.
• Partnered with external vendors to secure cost-effective solutions for HR services such as payroll processing or benefits administration.
• Spearheaded diversity and inclusion initiatives within the workplace, fostering an inclusive environment for all employees.
• Provided coaching and mentorship opportunities to staff members seeking professional growth or facing performance challenges.
• Actively participated in industry conferences or networking events to stay abreast of best practices in human resources management.
• Ensured compliance with all federal, state, and local employment laws and regulations throughout the organization.
• Administered benefits programs effectively, maximizing employee satisfaction while minimizing costs.
• Managed the recruitment process, ensuring a consistent pipeline of high-quality candidates for various roles.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Office Manager/Operations Manager

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Improved team morale and cohesion with regular team-building activities and open communication channels.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Spearheaded community outreach initiatives, improving company's local reputation and engagement.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Optimized office space utilization, leading to more efficient and productive work environment.
• Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
• Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Prepared and posted financial journal entries using technically relevant software.
• Supported organizational account management duties under direct supervision.
• Managed sensitive information responsibly, maintaining strict confidentiality standards.
• Reviewed expense reports for accuracy, ensuring compliance with company policies and procedures.
• Developed strong relationships with clients through effective communication, fostering trust and satisfaction.
• Collaborated on budgeting processes, aligning departmental budgets with strategic goals.
• Optimized cash management practices, ensuring liquidity for operational needs.
• Supported senior finance managers in strategic decision-making by providing detailed financial analysis.
• Supported finance team in negotiating terms with vendors, achieving cost savings.
• Negotiated and managed financial contracts with vendors and suppliers.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Streamlined administrative tasks such as filing paperwork or managing documents digitally – contributing towards a paperless office environment where possible.
• Continuously improved the quality of studio services by soliciting feedback from clients and implementing necessary changes based on their input.
• Maintained an updated inventory list for all critical assets like cameras, lighting setups and sound recording devices thus achieving better visibility over equipment availability and maintenance schedules.
• Established a welcoming and professional atmosphere within the studio space that was conducive to creativity and collaboration for clients and staff alike.
• Ensured proper storage of sensitive media files in line with data protection policies to prevent unauthorized access or misuse of intellectual property rights belonging to clients or artists working within the facility.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail.
• Assisted in recruiting, hiring and training of team members.

• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
• Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
• Reduced errors in documentation by meticulously proofreading and editing written materials.
• Streamlined office processes by implementing efficient filing and organizational systems.
• Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Liaised between clients and vendors and maintained effective lines of communication.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Established administrative work procedures to track staff's daily tasks.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Complied with regulatory guidelines and requirements.
• Consulted customers to boost product sales and services.
• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
• Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
• Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Evaluated and negotiated contracts to procure favorable financial terms.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Coordinated schedules to arrange management interviews with applicants.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
• Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
• Studied job descriptions and qualifications to determine applicant requirements.
• Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
• Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
• Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
• Increased candidate placements by developing and maintaining relationships with clients and candidates.
• Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
• Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
• Maintained compliance with federal and state employment laws during entire recruitment process.
• Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
• Negotiated employment terms with candidates to mutual satisfaction, streamlining onboarding process.
• Conducted market research to ensure competitive salary offers, attracting high-caliber candidates.
• Streamlined interview process for efficiency, reducing time-to-hire significantly.
• Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.
• Built strong relationships with hiring managers to understand departmental needs and identify ideal candidates.
• Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Established effective relationships with local colleges and universities to source qualified interns and entry-level candidates.
• Verified payroll, vacation and sick time hours to support accounting processes.
• Assisted with personnel records management to support recordkeeping accuracy.
• Coordinated job postings and advertisements for maximum exposure and response rate.
• Coordinated and administered job fairs and other recruitment events to engage potential talent.