Hi, I’m
Amy Li
Vancouver,BC
Summary
Experienced customer service, bringing 20 years of quality performance in customer support supervisory roles. Offering over 20 years of experience as a Flight Attendant on commercial aircraft. Specialty in assisting Pilots, Flight Professionals, and passengers, resulting in a positive experience for everyone. Bringing forth a positive attitude, and the desire to serve and assist with dedication. CPR, First Aid Certified, and experienced in working through challenges with a calm and productive result.
Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
24
years of professional experience
Work History
EZ Fit Gym
Customer Service Supervisor
06.2022 - Current
Job overview
- Promoted positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Joint Dynamics
Receptionist
05.2021 - 04.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Cathay Pacific Airways
Flight Purser
09.2000 - 10.2020
Job overview
- Served as a dedicated Flight Attendant for Cathay Pacific for over 20 years
- Assisted passengers, provided information, and handled concerns with care
- Followed terminal and aircraft rules and guidelines to achieve safety and success
- Handled various in-flight tasks to promote safety and traveler satisfaction
- Remained punctual and reliable at all times
- Promoted to be Flight purser in 2008 and led team to provide smooth service to passenger and flight crew.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Managed conflict resolution among passengers when necessary, ensuring peaceful travel environment for all aboard aircraft.
- Ensured safety and comfort of passengers by conducting pre-flight briefings and demonstrating safety procedures.
- Administered first aid to passengers when necessary, responding quickly to medical situations during flights.
- Liaised with ground staff regarding special requests or accommodations for passengers with disabilities or dietary restrictions.
Education
University of Sydney, Sydney, Australia
Some College (No Degree) from Business
Sir Winston Churchill, Vancouver, BC
High School Diploma
09.1997
Skills
- Ability to work under pressure
- Excellent in time management
- Great leadership skills
- Team building skills
- Fast learner
- Ability to work in a team
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
English
Full Professional
Timeline
Customer Service Supervisor
EZ Fit Gym
06.2022 - Current
Receptionist
Joint Dynamics
05.2021 - 04.2022
Flight Purser
Cathay Pacific Airways
09.2000 - 10.2020
University of Sydney
Some College (No Degree) from Business
Sir Winston Churchill
High School Diploma
Yoga, Skiing, Swimming, Hiking
In my spare time, I love to do sports. I have been doing Yoga since 2005 and I got my yoga YTT 200 in 2020. I love to go skiing every winter and Hiking during the spring time. I love the outdoors.
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