Li Lopez
Houston,Texas
Summary
I am a driven and passionate administrative professional seeking opportunities for career advancement. With excellent communication skills and a talent for organization, I have a proven background in data entry, schedule management, and complex event planning. I am committed to being a valuable team player, making significant contributions to any team, and striving for positive outcomes.
Overview
26
26
years of professional experience
Work History
Front Office Coordinator
Deans Staffing Solutions
11.2023 - Current
- Responsible for daily customer service with clients, addressing queries, and resolving issues
- Able to handle a high volume of incoming calls efficiently and in a timely manner
- Assist scheduled and walk-in candidates
- Manage the applicant/customer experience in a professional and timely manner
- Running background check
- Identification Collection
- Credentials Collection
- Verification of Employment
Sr. Administrative Assistant
The University of Texas MD Anderson Cancer Center
03.2023 - 09.2023
- Assistant to four full-time faculty
- Managed calendars, coordinated travel arrangements, leave requests, and expense reimbursements for faculty
- Maintains the most current information for assigned faculty pertaining to curriculum vitae, periodical publications, and biographical sketches utilizing the FIS system
- Utilizes PubMed, or other Internet medical publication websites and/or Texas Medical Center libraries to obtain copies of articles
- Assists in the financial analysis of existing programs by monitoring and reconciling monthly balances of the current status of company center reports
- Update and maintain PRS account expenses for assigned faculty and physician assistants.
Administrative Assistant
The University of Houston
11.2019 - 03.2023
- Managed calendars, coordinated travel arrangements, and expense reimbursements for faculty
- Held ProCard for the department, maintaining detailed and accurate monthly reconciliations of all purchases made
- Held Travel Card for the department, maintaining detailed and accurate monthly reconciliations of all travel
- Create and maintain event registration on Eventbrite for Micro Credentialing courses and UH Energy events
- Processed purchase orders for faculty, ensuring adherence to institutional rules and PRS policy
- Assistant to two full-time faculty
- Create and maintain promotional email on MailChimp for Micro Credentialing course and UH Energy events
- Served as the professional face of the departmental office, acting as de facto front desk coverage for all visitors
- In charge of multi-line phone system for a busy office, regulating and directing calls as appropriate
- Create and maintain badges and belts on Badgr for Micro Credentialing courses
- Manages and maintains the department’s property and key inventory as well as performing annual audits, and reports on loss/stolen property and keys
- Manage, coordinate, and oversee all Micro Credentialing courses.
Administrative Assistant
The University of Texas MD Anderson Cancer Center
03.2019 - 08.2019
- Assistant to three full-time faculty, and one part-time faculty
- Managed calendars, coordinated travel arrangements, leave requests, and expense reimbursements for faculty
- Create course modules, syllabus, and welcome statement in Canvas for GSBS students
- Held ProCard for the department, maintaining detailed and accurate monthly reconciliations of all purchases made
- Processed purchase orders for faculty, ensuring adherence to institutional rules and PRS policy
- Maintains the most current information for assigned faculty pertaining to curriculum vitae, periodical publications, and biographical sketches utilizing the FIS system
- Provides backup telephone coverage for the Department and faculty, unless informed otherwise; triages all calls to the appropriate person(s); must be able to understand and clearly respond to telephone conversations with physicians and other members of the health care team, both in and outside the cancer center
- Answers all telephone lines without delay; take date and time of call, along with a complete and accurate message; including name and telephone number
- Redirects physician pagers as necessary for the end of the workweek or travel (covering physician)
- Responds as secondary assistance with the needs of patients, customers, employees, vendors, etc., who require assistance and on directions, locating meetings, etc., as requested
- Created and maintained accurate and up-to-date files and records; manages the multi-line phone system
- Served as the professional face of the departmental office, acting as de facto front desk coverage for all visitors
- Retrieves/returns patient charts from Medical Records, as requested
- Utilizes PubMed, or other Internet medical publication websites and/or Texas Medical Center libraries to obtain copies of articles
- Maintains filing system with patient and office files
- Photocopies documents
- Operates all standard office machines
- Ensures timely and accurate expense and income tracking and projections for all company centers under the direction of the principal investigator faculty member
- Assists in the financial analysis of existing programs by monitoring and reconciling monthly balances of the current status of company center reports
- Update and maintain PRS account expenses for assigned faculty and physician assistants
- Compiles data and prepares reports as needed on a monthly, quarterly and annual basis.
Administrative Assistant
Elite STEM Primary Academy
07.2017 - 01.2019
- Manages calendars, coordinates travel arrangements, leave requests, and expense reimbursements for principal and faculty; collects and mails correspondence; records prepares, and distributes minutes of meetings
- Primary timekeeper for Elite STEM Primary Academy, preparing timesheets for all Personnel
- Maintains office operations, orders supplies and equipment as needed based on inventory levels, expedites orders, verifies receipt, stocking items, delivering supplies to workstations
- Maintains equipment by completing preventive maintenance, troubleshooting failures, calling for repairs, monitoring equipment operation, and monitoring and purchasing meter fund
- Serves customers by the backing-up receptionist, monitoring the front desk area and phones, and assisting parents, students, and staff with needs; ensures all classes are covered by teachers, requesting substitutes when necessary
- Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution, and prepares papers for consideration and presentation by committees and boards of directors
- Performs basic bookkeeping work, filing corporate documents, records, and reports supervises other clerical staff
- Makes arrangements and agendas for the committee, board, and other meetings
- Provides administrative support to the After School Program, preparing rosters, timesheets, and payroll
- Coordinates graduation ceremonies with principal and teachers, preparing diplomas and end of year awards
- Initiating emergency notifications through the Alert Now system, communicating with parents, teachers, and staff
- Assists in coordinating fundraisers and parental involvement; coordinates administrative aspects of field trips, preparing and collecting permission slips, and arranging transportation for students
- Organize Navidad En El Barrio, a holiday program for students, managing all administrative aspects such as permission slips, t-shirts, planning, transportation, and supervision
- Assists with coordination of summer school program, preparing rosters, timesheets, and payroll, ensuring safe student pick-up, and communicating with parents
- Oversees main student attendance, ensuring accurate and timely attendance is recorded in every classroom and submitted to the correct system
- Prepares refreshments for professional development; coordinates picture day; monitors entry to the building and ensures the safety of students and staff.
Call Center Representative
FedEx
06.2017 - 07.2017
- Managed large amounts of inbound and outbound calls in a timely manner and kept records of all conversations in the call center database
- Called customers to confirm that all the information for their package and destination are correct and emailed customer labels and scheduled pick up
- Created International labels for customers, provided shipment and delivery information on international shipments, and helped customers track their International packages
- Met personally/team qualitative and quantitative targets.
Sr. Administrative Assistant
The University of Texas Health Science Center
07.2016 - 12.2016
- Served as an administrative liaison with others within and outside assigned areas regarding administrative issues on purchasing, personnel, facilities, and operations, handling confidential information and sensitive issues
- Composed correspondence and memoranda; prepares graphs, tables, and manuscripts; prepares reports and presentation materials
- Managed calendars, coordinated travel arrangements, leave requests, and expense reimbursements for faculty
- Coordinated meetings by scheduling rooms, inviting participants, arranging refreshments and equipment as needed, and preparing and distributing meeting minutes
- Responsible for daily customer service with clients, addressing queries, and resolving issues
- Created and maintained accurate and up-to-date files and records.
Administrative Assistant
The University of Texas MD Anderson Cancer Center
08.2013 - 07.2016
- Assistant to two full-time faculty, one part-time faculty, two Clinical Specialists, and four mid-level providers
- Responsible for daily customer service with clients and patients, addressing queries and resolving issues
- Responsible for initial triage of all inpatient consultation orders, ensuring accurate and complete information, communicating with originating service, and assigning consult teams to each case
- Maintained and updated a real-time patient list of all patients being followed by the Psychiatry inpatient service
- Responsible for scheduling and updating the On-Call Calendar, entering information in the On-Call Paging system, and sending notifications to physicians for call coverage, inpatient service coverage, and backup coverage
- Managed calendars, coordinated travel arrangements, leave requests, and expense reimbursements for faculty and MLPs
- Held ProCard for the department, maintaining detailed and accurate monthly reconciliations of all purchases made
- Ordered office supplies and breakroom supplies for both departmental office and outpatient clinical center
- Processed purchase orders for faculty, ensuring adherence to institutional rules and PRS policy
- Entered check requests for part-time employees and visitor reimbursements, confirming visitors as approved vendors
- Primary backup coverage for the Education & Trainee Program, processing all incoming and outgoing trainees through Discover and departmental orientation and facilitating the Psychiatry Educational Lecture Series on a regular basis
- Primary backup coverage for Education & Trainee Program, processing all incoming and outgoing trainees and facilitating the Psychiatry Educational Lecture Series
- Created and maintained accurate and up-to-date files and records; manages the multi-line phone system
- Served as the professional face of the departmental office, acting as de facto front desk coverage for all visitors.
Administrative Assistant
School of Health Professions
10.2000 - 08.2013
- Responsible for daily customer service with clients and students, addressing queries and resolving issues
- Assistant to the Academic Recruiter and the Program Director for Faculty Teaching Skill Program
- Primary support for all activities related to the Summer Program for high school, college, medical, and science educators, including advertising brochures, application coordination, and building files for each respondent (>600/year)
- Facilities coordination and set up for seminars, including room reservations, A/V equipment setup, and catering
- Maintained database and academic files for School of Health Science students and Summer Program
- Actively involved in all aspects of the biannual graduation ceremonies
- Responsible for all mail and correspondence relating to recruitment material
- Assist with special projects as requested by the Dean and the Office Manager
- Managed calendars; Coordinated travel arrangements, expense reimbursements, and expenditure tracking
- Primary Kronos timekeeper; Responsible for greeting, screening, and routing visitors and incoming telephone calls
- Creating and formatting summer program presentations as needed for the students
- Held ProCard for the department, maintaining detailed monthly reconciliations; Ordered equipment, educational materials, and office supplies.
Administrative Assistant
American Cancer Society
04.1998 - 09.2000
- Responsible for daily customer service with clients, addressing queries, and resolving issues
- In charge of multi-line phone system for a busy office, regulating and directing calls as appropriate
- General administrative functions: Typing, copying, faxing, mail collection and dispersal, filing, data entry
- Drafted and prepared outgoing general correspondence
- Managed executive calendar and coordinated weekly project team meetings, increasing efficiency by designing meeting agendas.
Education
Associate's Degree in Business -
Houston Community College
Houston, TX12.2020
Diploma -
Stephen F. Austin High School
Houston, TX05.1995
Skills
- Dedicated team member
- Strong customer service skills
- Problem resolution
- Travel and expense coordination
- Schedule and calendar management
- Complex event planning
- Operates multi-line phone system
- DMac
- MailChimp
- Microsoft Office
- Microsoft SharePoint
- PeopleSoft
- Resource One
- Kronos Timekeeping
- Raptor
- Concur Travel & Expense
- Eventbrite
- QuickBooks
- Citrix
- Documentum
- Discover Trainee System
- Inventory systems
- TXeis
- Canvas
- Front Office Management
- Call Routing
- Customer Service
- Visitor management
- Document management
- Office equipment operation
Languages
Spanish
Native or Bilingual
Timeline
Front Office Coordinator
Deans Staffing Solutions
11.2023 - Current
Sr. Administrative Assistant
The University of Texas MD Anderson Cancer Center
03.2023 - 09.2023
Administrative Assistant
The University of Houston
11.2019 - 03.2023
Administrative Assistant
The University of Texas MD Anderson Cancer Center
03.2019 - 08.2019
Administrative Assistant
Elite STEM Primary Academy
07.2017 - 01.2019
Call Center Representative
FedEx
06.2017 - 07.2017
Sr. Administrative Assistant
The University of Texas Health Science Center
07.2016 - 12.2016
Administrative Assistant
The University of Texas MD Anderson Cancer Center
08.2013 - 07.2016
Administrative Assistant
School of Health Professions
10.2000 - 08.2013
Administrative Assistant
American Cancer Society
04.1998 - 09.2000
Associate's Degree in Business -
Houston Community College
Diploma -
Stephen F. Austin High School
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