Li-Shin Lin
Overland Park,KS
Summary
Experienced with resolving client issues and providing high-quality account support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining accurate records and managing account information efficiently.
Overview
12
12
years of professional experience
Work History
Branch Office Administrator
Edward Jones
Lawrence, KS
01.2025 - 02.2026
- Managed daily office operations, ensuring efficiency and adherence to company policies.
- Coordinated client communications, enhancing customer satisfaction and engagement.
- Streamlined appointment scheduling processes, improving office workflow and reducing wait times.
- Developed and maintained filing systems, ensuring accurate record-keeping for compliance purposes.
- Assisted in onboarding new team members, providing training on office procedures and systems.
- Led administrative support initiatives, optimizing resource allocation across office functions.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Liaised between different departments within the organization to facilitate effective collaboration on projects or initiatives requiring cross-functional input from multiple teams.
- Collaborated with management to develop branch goals, resulting in increased productivity and profitability.
- Consulted with customers to resolve basic issues or direct to correct staff member.
- Facilitated team communication, leading to a cohesive and productive work environment.
- Developed marketing materials for the branch, attracting new clients and boosting sales revenue.
- Enhanced customer satisfaction through quick response times and effective problem resolution.
Manager
Oriental Bistro and Grill
Lawrence, KS
08.2014 - Current
- Collaborate with upper management and staff to deliver an exceptional customer experience.
- Oversee and inspect areas to ensure a pristine environment for patrons and effective staffing.
- Address any concerns and manage details to ensure customer satisfaction.
- Create and manage monthly staff schedules.
- Conduct interviews, provide training, and oversee onboarding for new hires.
VP of New Member Education
Sigma Psi Zeta Sorority Inc.
Lawrence, KS
02.2016 - Current
- Develop and strengthen the New Member Education (NME) Program by creating standardized activities for all chapters.
- Supervise, train, and mentor all New Member Education Directors, Program Educators, and Assistants.
- Monitor NME programs across chapters, enforce risk management policies, and oversee new member intake processes.
- Assess the overall effectiveness of the NME Program at the end of each semester/quarter to identify areas for improvement.
- Prepare an annual budget and manage the collection of dues from members for Nationals.
- University of Kansas
Education
Psychology
The University of Kansas
Lawrence12.2020
Skills
- Administration and operations
- Account and client management
- Attention to detail
- Time management
- Problem-solving abilities
- Effective communication
- Adaptability and flexibility
- Multitasking and organization
Timeline
Branch Office Administrator
Edward Jones
01.2025 - 02.2026
VP of New Member Education
Sigma Psi Zeta Sorority Inc.
02.2016 - Current
Manager
Oriental Bistro and Grill
08.2014 - Current
Psychology
The University of Kansas