Lia Brown
Banning,CA
Summary
- Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive. Works great alone or with others and consistently exceeds expectations.
- Dependable, with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
- Analyst with over 30 years of experience working with local government agencies leading and managing teams/projects; collecting and analyzing data; reporting outcomes, goal progress, program trends, and monitoring department/program compliance with established contracts and State and County laws, rules, and regulations.
- Trusted and proven project and program leader.
- Ability to direct complex projects from concept to fully operational status.
- Goal-oriented with strong leadership skills.
- Organized, self-motivated, and detail-directed problem solver.
- Proven ability to work well autonomously, and collaboratively.
- Advanced Computer skills including: word processing, creating presentations, managing databases, and running calculations in spreadsheets.
- Seeking a highly rewarding career where I can use my skills and knowledge for organizational and personal growth with an organization that will provide me with advancement opportunities.
- Looking for positions in the Inland Empire area of California and/or remote opportunities.
Overview
17
17
years of professional experience
Work History
Staff Analyst II
San Bernardino County DBH, Transitional Age Youth
San Bernardino, CA
11.2019 - Current
- Implementation and evaluation of TAY programs, policies and procedures.
- Provide administrative oversight and support to TAY Center programs located throughout San Bernardino County, including contract monitoring, performance monitoring, and budget monitoring.
- Develop monitoring tools to evaluate program effectiveness and budget utilization.
- Research and analyze program changes to ensure compliance with program requirements, compliance with legislation and/or other legal mandates, and compliance with funding requirements.
- Draft reports to outline recommendations and approach to implementing program changes to achieve compliance.
- Conduct data analysis and create and provide program data reports to senior management.
- Supervise office support staff.
- Departmental Subject Matter Expert for Electronic Health Record and multiple systems and databases.
- Participated in regular meetings with senior management to discuss issues related to staffing needs.
- Implemented quality control measures designed to ensure accuracy of data collected by staff analysts.
- Gathered and analyzed data from various sources to develop strategies for improving customer service processes.
- Provided technical support and guidance to staff on project deliverables.
- Conducted data analysis and research to identify trends in customer service operations.
- Reviewed existing systems used by staff analysts and identified opportunities for streamlining processes.
- Assisted in the development of new policies, procedures, and systems related to staff analyst activities.
- Resolved conflicts between employees regarding work-related issues or tasks assigned by supervisors.
- Identified process improvements that could be implemented by staff analysts in order to increase efficiency.
- Organized training sessions on new technologies used by staff.
- Created job descriptions, conducted interviews, and hired qualified candidates for open positions as staff analysts.
- Monitored the progress of projects assigned to staff and provided timely feedback when needed.
- Maintained accurate records of employee performance evaluations and attendance information.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of department/program and delegated tasks to optimize overall production.
- Tracked project schedules and encouraged teams to complete tasks on time.
Staff Analyst II, Children and Youth Collaborative Services (CYCS)
San Bernardino County Department of Behavioral Health
San Bernardino, CA
02.2012 - 11.2019
- Provided administrative oversight to CYCS programs, including performance monitoring and reporting.
- Provided reports and data analysis for various Children's mental health programs.
- Drafted documents which facilitated program development and implementation, such as: Request for Action; Request for Proposals; Memorandums of Understanding; policies and procedures; contract documents presented to the Board of Supervisors; and supporting information documentation (FACT Sheets) for Director's presentation to the Board of Supervisors.
- Instrumental in the development and implementation of Objective Art (OA), the web-based database used by San Bernardino County Department of Behavioral Health to provide structure to the utilization of Transformational Collaborative Outcomes Management (TCOM) tools (i.e., CANS/ANSA) as required by the Department of Health Care Services (DHCS).
Staff Analyst II, Research and Evaluation
San Bernardino County Department of Behavioral Health
San Bernardino, CA
02.2007 - 02.2012
- Planned, organized and coordinated the countywide data collection and storage for the Alcohol & Drug Services Environmental Prevention Program.
- Provided reports and data analysis for ADS programs.
- Conducted data analysis to prepare forecasts and identify trends.
- Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
- Collected, tracked and reviewed data to evaluate program trends.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
Education
M.S. - Studies in Human Behavior
Capella University
B.A. - Social Sciences
University of California, Irvine
Skills
- Project Planning
- Communication
- Issue Research
- Improvement Plan Knowledge
- Experience in Leadership
- Program Evaluation
- Analytical Thinking
- Data Analysis
- Process Analysis
- Customer Relations
- Staff development and supervision
- Staff collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
We will all, at some point, encounter hurdles to gaining access and entry, moving up, and conquering self-doubt, but on the other side is the capacity to own opportunity and tell our own story.
Stacey Abrams, politician, lawyer, voting rights activist, and author
Timeline
Staff Analyst II
San Bernardino County DBH, Transitional Age Youth
11.2019 - Current
Staff Analyst II, Children and Youth Collaborative Services (CYCS)
San Bernardino County Department of Behavioral Health
02.2012 - 11.2019
Staff Analyst II, Research and Evaluation
San Bernardino County Department of Behavioral Health
02.2007 - 02.2012
M.S. - Studies in Human Behavior
Capella University
B.A. - Social Sciences
University of California, Irvine
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