Lia Byrd
San Leandro,CA
Summary
Well-qualified Administrative Service professional with remarkable people skills, mission driven, and detail oriented. Dedicated to quickly attending to client issues to drive loyalty with excellent written and verbal communication skills. Commitment to balancing productivity and client satisfaction.
Overview
5
5
years of professional experience
Work History
Affordable Housing Development Analyst Intern
The Kelsey
06.2023 - Current
- Conducted research into state funding sources for disability housing, organized in Google spreadsheets
- Created resource documents (i.e affordable housing terms glossary, fact sheets on LIHTC, Section 811, and QAP, Input/User testing organizations)
- Assisted in completion of HCD Infill Application for Humboldt, CA
- Assisted in completion of Alabama Housing Finance Agency 2024 CHDO application
- Attended trainings on various topics such as communication, finance, loan documentation, and rent calculations in MS excel
- Visited multiple construction sites for upcoming and finished affordable housing properties
- Collaborated with Policy and Advocacy, Housing Development, and Residents Services teams for various assignments
Pro Shop Attendant
Monarch Bay Golf Club
01.2022 - 05.2023
- Opened and closed pro shop
- Trained new employees on software operations
- Check in members and guests using POS (Point of Sale) system
- Managed phone calls to book tee times and answer questions pertaining to golf operations.
- Stocked merchandise
- Educated members and customers on new products, services and club membership
- Operated cash register to accept cash, credit card and gift card payments.
- Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
Sales Representative
General Nutrition Center, GNC
09.2020 - 12.2021
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Set and achieved company defined sales goals.
- Register and cash handling
- Weekly bank deposits for store location
- Open and Close store (key holder)
- Attending weekly conference calls with corporate
- Answering client questions based on product details from on-line and in-store training workshops (receiving, stocking, and cleaning all products)
- Shipping and handling products
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Intern for Judge Jennifer Madden
District Attorney Justice Academy
01.2019 - 07.2019
- Observed and took detailed notes in Family Court hearings students and counselors
- Performed extensive research and provided resources to families in need (i.e., shelters, food programs, job opportunities, service coordinators, day cares, etc.)
- Presented full upscale presentations at Hayward City Hall using PowerPoint slides
- Proficient in taking notes, and performing all task asked in professional and timely manner
- Attended training on several topics (domestic violence, sexual assault, labor trafficking, police brutality)
- Conducted research on organizations to support single parent households
Education
Associate of Science - Sociology
California State University - East Bay
Hayward, CA05.2024
High School Diploma -
San Leandro High School
San Leandro, CA06.2020
Skills
- Customer service
- Various administrative tasks
- Mail processing
- Data Entry
- Excellent verbal and writing communication
- Answering phones
- Avid note taker
- Typing 40 WPM
- MS Office 365 Pro Plus proficient
- Google apps (drive, sheets, & docs)
- Inventory management
Timeline
Affordable Housing Development Analyst Intern
The Kelsey
06.2023 - Current
Pro Shop Attendant
Monarch Bay Golf Club
01.2022 - 05.2023
Sales Representative
General Nutrition Center, GNC
09.2020 - 12.2021
Intern for Judge Jennifer Madden
District Attorney Justice Academy
01.2019 - 07.2019
Associate of Science - Sociology
California State University - East Bay
High School Diploma -
San Leandro High School