Lia Cantrell
Royse City, Wylie, Lavon, Rockwall, Fate
Summary
I have a very strong work ethic & I am very work oriented. When you need the job done, it will get done quickly and correctly. I take pride in my work ethic so I will always be sure to give everything my all. I have lots of experience in the service industry and have many skills with talking to people and building relationships with these people. I am a very reliable barista and/or cashier who quickly masters new concepts and skills. I am also passionate about helping customers and creating satisfying experiences so they will bring their business back.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
03.2025 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Leave the store with a good close & open every single day.
- Collaborated with my team members to ensure great service during peak and rush hours.
- Assisted customers with menu selections and answered questions about products.
- Memorization on every single drink and customization.
Barista
Dunkin'
03.2024 - 03.2025
- Create drinks in an effective and timely manner to serve customers also preparing food for customers as well.
- Handle cash and counting all recorded sales at the end of the day.
- Use my knowledge of drink making to create custom ordered drinks for customers.
- Cater to customers making sure their needs are met and they are satisfied with their orders.
- Prepared and served a variety of coffee beverages to customers.
Customer Service Associate
Walmart OGP
12.2023 - 03.2024
- Utilize strategy to identify behaviors in customers and preferences, allowing for the personalized recommendations and enhanced customer satisfaction.
- Receive feedback from customers to continuously improve and enhance the overall customer service experience, leading to increased customer loyalty and retention.
- Proactively speak with customers to gather feedback and insights on their shopping experience, using this information to improve overall customer happiness and loyalty.
Customer Service Associate
RaceTrac Petroleum, Inc.
08.2023 - 12.2023
- Implement strategies to upsell products and increase sales revenue at the cash register, effectively maximizing each customer transaction value.
- Always making sure the entire store is stocked and cleaned.
- Interact with every customer and make relationships within’ to make sure they will come back.
- Implement technique and plan accordingly opening and closing every single night.
Cashier/Customer Service
Walmart
11.2022 - 04.2023
Cashier/Customer Service
Whataburger
01.2022 - 05.2022
- Maintaining a friendly and welcoming atmosphere for customers by actively engaging with them and providing personalized service to enhance their dining experience.
- Demonstrate excellent multitasking skills by efficiently handling customer orders, processing payments, and maintaining a clean and organized work environment to enhance customer satisfaction and drive sales for Whataburger.
Education
High School Diploma -
Community High School
Nevada, TXSkills
- Money handling
- Communitcation
- Customer service
- Math
- Retail sales
- Cash register operation
- Sales
- Upselling
- POS systems
- Merchandising
- Cleaning
- Food preparation & handling
- Stocking
- Data entry
- Organization & scheduling
- Barista
- Intermediate computer skills
- Closing & Opening
- Learning quickly
- Can manage fast paced tasks very well
Timeline
Barista
Starbucks
03.2025 - Current
Barista
Dunkin'
03.2024 - 03.2025
Customer Service Associate
Walmart OGP
12.2023 - 03.2024
Customer Service Associate
RaceTrac Petroleum, Inc.
08.2023 - 12.2023
Cashier/Customer Service
Walmart
11.2022 - 04.2023
Cashier/Customer Service
Whataburger
01.2022 - 05.2022
High School Diploma -
Community High School