Lia Cantrell
Royse City, Wylie, Lavon, Rockwall, Fate
Summary
I have a very strong work ethic & I am very work oriented. When you need the job done, it will get done quickly and correctly. I take pride in my work ethic so I will always be sure to give everything my all. I have lots of experience in the service industry and have many skills with talking to people and building relationships with these people. I am a very reliable barista and/or cashier who quickly masters new concepts and skills. I am also passionate about helping customers and creating satisfying experiences so they will bring their business back.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Rockwall, Texas
03.2025 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Leave the store with a good close & open every single day.
- Collaborated with my team members to ensure great service during peak and rush hours.
- Assisted customers with menu selections and answered questions about products.
- Memorization on every single drink and customization.
Barista
Dunkin'
Lavon, USA
03.2024 - 03.2025
- Create drinks in an effective and timely manner to serve customers also preparing food for customers as well.
- Handle cash and counting all recorded sales at the end of the day.
- Use my knowledge of drink making to create custom ordered drinks for customers.
- Cater to customers making sure their needs are met and they are satisfied with their orders.
- Prepared and served a variety of coffee beverages to customers.
Customer Service Associate
Walmart OGP
McKinney, USA
12.2023 - 03.2024
- Utilize strategy to identify behaviors in customers and preferences, allowing for the personalized recommendations and enhanced customer satisfaction.
- Receive feedback from customers to continuously improve and enhance the overall customer service experience, leading to increased customer loyalty and retention.
- Proactively speak with customers to gather feedback and insights on their shopping experience, using this information to improve overall customer happiness and loyalty.
Customer Service Associate
RaceTrac Petroleum, Inc.
Frisco, USA
08.2023 - 12.2023
- Implement strategies to upsell products and increase sales revenue at the cash register, effectively maximizing each customer transaction value.
- Always making sure the entire store is stocked and cleaned.
- Interact with every customer and make relationships within’ to make sure they will come back.
- Implement technique and plan accordingly opening and closing every single night.
Cashier/Customer Service
Walmart
Royse City, USA
11.2022 - 04.2023
Cashier/Customer Service
Whataburger
Royse City, USA
01.2022 - 05.2022
- Maintaining a friendly and welcoming atmosphere for customers by actively engaging with them and providing personalized service to enhance their dining experience.
- Demonstrate excellent multitasking skills by efficiently handling customer orders, processing payments, and maintaining a clean and organized work environment to enhance customer satisfaction and drive sales for Whataburger.
Education
High School Diploma -
Community High School
Nevada, TXSkills
- Money handling
- Communitcation
- Customer service
- Math
- Retail sales
- Cash register operation
- Sales
- Upselling
- POS systems
- Merchandising
- Cleaning
- Food preparation & handling
- Stocking
- Data entry
- Organization & scheduling
- Barista
- Intermediate computer skills
- Closing & Opening
- Learning quickly
- Can manage fast paced tasks very well
Timeline
Barista
Starbucks
03.2025 - Current
Barista
Dunkin'
03.2024 - 03.2025
Customer Service Associate
Walmart OGP
12.2023 - 03.2024
Customer Service Associate
RaceTrac Petroleum, Inc.
08.2023 - 12.2023
Cashier/Customer Service
Walmart
11.2022 - 04.2023
Cashier/Customer Service
Whataburger
01.2022 - 05.2022
High School Diploma -
Community High School