Lia Davis
Los Angeles,CA
Summary
Organized and efficient Warranty Clerk known for high productivity and completing tasks with precision. Possess specialized skills in claim processing, customer service, and data entry, ensuring smooth warranty operations. Excel in communication, problem-solving, and time management, contributing to enhanced customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Warranty Clerk
Land Rover jaguar Santa Monica
Santa Monica , CA
2024.01 - Current
- Reviewed warranty documents to determine validity of claims and determined whether customer was eligible for coverage.
- Compiled data from customer records, warranties, and service orders to verify warranty status.
- Generated reports detailing warranty information such as expiration dates, product types, and customer contact details.
- Assisted customers with inquiries about their warranties via telephone or email.
- Processed warranty claims in accordance with company policies and procedures.
Member Service Representative
Wells Fargo
El Monte , CA
2021.11 - 2023.12
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Verified identity information on new accounts using established procedures.
- Provided guidance to members on how best to use products or services offered by the organization.
BDC Specialist
Audi Santa Monica
Santa Monica , CA
2016.08 - 2021.10
- Assisted customers with their questions and concerns regarding automotive financing options.
- Provided information to customers on the various benefits of purchasing a vehicle through the dealership.
- Developed relationships with customers and maintained communication via phone, email, or other methods.
- Maintained customer database by updating contact information and vehicle purchase history.
- Coordinated appointments for potential buyers to meet with sales staff.
- Collaborated with sales team to identify customer needs and develop solutions to close deals.
- Generated reports that tracked customer inquiries, appointment confirmations, and sales activity.
Education
Some College (No Degree) - Business Administration And Management
West Los Angeles College
Culver City, CASkills
- Confidentiality
- Parts Ordering
- Warranty processing
- Service Scheduling
- Follow-up skills
- Accountability
- Technical knowledge
- Fraud Detection
- Detail orientation
- Microsoft Office
- Sales Support
- Customer Service
References
References available upon request.
Timeline
Warranty Clerk
Land Rover jaguar Santa Monica
2024.01 - Current
Member Service Representative
Wells Fargo
2021.11 - 2023.12
BDC Specialist
Audi Santa Monica
2016.08 - 2021.10
Some College (No Degree) - Business Administration And Management
West Los Angeles College
Similar Profiles
Endri ArapiEndri Arapi
Automotive Technician at Dream Land S.R.L (Jaguar Land Rover)Automotive Technician at Dream Land S.R.L (Jaguar Land Rover)
Bogdan BaglayBogdan Baglay
Technical Lead at Jaguar Land Rover BellevueTechnical Lead at Jaguar Land Rover Bellevue
Alexa MoralesAlexa Morales
Receiving Team Lead at Neovia Logistics, Jaguar Land RoverReceiving Team Lead at Neovia Logistics, Jaguar Land Rover