Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lia Facchiano

Summary

Encouraging specialist and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Relationship Associate/Specialized Services

Vanguard
08.2022 - Current
  • Manage relationships with higher net worth and more complex plan participants working for sensitive clients
  • Continued to train new and recently promoted associates on procedures, quality points, and workflows
  • Skilled on complex transactions such as Roth in plan conversions, advice services, and institutional retirement plans with unique and individualized structures.
  • Used company troubleshooting resolution to evaluate technical problems and find appropriate solutions.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via work systems.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Client Relationship Associate/Registered Representative

Vanguard
06.2021 - 08.2022
  • Manage relationships with 30-80 retirement plan participants per day
  • Complete transactions, answer plan specific questions regarding investment options as well as their associated risks and assist with website/technology troubleshooting
  • Excelled during intense 2–4 week trainings and licensing requirements in order to obtain FINRA registration
  • Trained 1-20 new employees at a time using different training strategies like on the job learning, lectures and informational sessions, and take call sessions.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.

Sales Representative

Ruffalo Noel Levitz
10.2018 - 05.2020
  • Generated discourse between the university, parents, and alumni to discuss past and current experiences with the university, verify information to keep updated, and acquire donations to further the university's endowment.
  • Trained and mentored new sales representatives.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.

International Business Competition

Saint Joseph's University
05.2018 - 12.2018
  • Collaborated with two teammates to indicate the sustainability issue in Taiwan of poor air quality and formulated a solution of building greenhouses in the area which we presented to judges.
  • Made it to the final round of proceedings and received an award from the judges for qualifying.

Education

Bachelor of Science - International Business

Saint Joseph's University
Philadelphia, PA
05.2020

Skills

  • Staff Education and Training
  • Microsoft Office
  • Tableau
  • Factset
  • Client needs assessment
  • Teamwork and collaboration
  • Goal-oriented mindset
  • Conflict resolution
  • Data analysis
  • Money Handling Abilities
  • Research
  • Decision-making

Certification

  • Licensed Series Industries Essentials Exam (SIE)
  • Licensed Series 6
  • Licensed Series 63
  • Wealth Management Systems (WMS)

Timeline

Client Relationship Associate/Specialized Services

Vanguard
08.2022 - Current

Client Relationship Associate/Registered Representative

Vanguard
06.2021 - 08.2022

Sales Representative

Ruffalo Noel Levitz
10.2018 - 05.2020

International Business Competition

Saint Joseph's University
05.2018 - 12.2018

Bachelor of Science - International Business

Saint Joseph's University

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Lia Facchiano