Lia Faenza
Washington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Salon ILO
01.2024 - Current
- Greeted clients and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used Clover and MangoMint POS systems to book appointments and collect payments.
- Managed front desk maintenance of client records.
- Paid bills and kept track of finances.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to telephone, email and in-person inquiries regarding appointments, information and concerns.
Host and Server
No Goodbyes
02.2023 - 12.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assigned patrons to tables suitable for needs and restaurant section rotation using Open Table.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Tabit POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled sections of up to 12 tables.
Host and Server
In Riva
07.2020 - 12.2022
- Learned and became efficient with Open Table.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Waited on tables and took orders using Aloha and Clover POS systems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Busser
L'Angolo West
10.2018 - 01.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Brought customers water and bread upon seating.
Education
Bachelor's - Journalism, Print
American University
Washington, DC05.2025
High School Diploma -
Academy At Palumbo
06.2021
Skills
- Fluent in English and Italian
- Punctual
- Hardworking
- Customer service
- Telephone etiquette
- Team collaboration
Timeline
Front Desk Receptionist
Salon ILO
01.2024 - Current
Host and Server
No Goodbyes
02.2023 - 12.2023
Host and Server
In Riva
07.2020 - 12.2022
Busser
L'Angolo West
10.2018 - 01.2019
High School Diploma -
Academy At Palumbo
Bachelor's - Journalism, Print
American University
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