Lia Fermin
Lake Mary,FL
Summary
Motivated and versatile professional with a strong background in customer service, education, and content creation. Skilled in building positive relationships, solving problems efficiently, and collaborating with diverse teams. Proficient in Microsoft Office and social media content campaigns, with fluency in English, Spanish, and Portuguese. Currently pursuing a Bachelor’s degree in Marketing, bringing a blend of creativity, adaptability, and a commitment to delivering exceptional results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Teacher
Lake Mary Bilingual Academy
Lake Mary, FL
03.2023 - 07.2024
- Developed and implemented engaging Spanish lesson plans to enhance cultural and linguistic understanding.
- Created detailed reports analyzing student performance, improving assessment accuracy by 15%.
- Mentored teachers in designing instructional materials and assessments, reducing planning time by 20%.
Lead Teacher
Kiddie Academy
Longwood, FL
06.2022 - 02.2023
- Communicated lesson objectives clearly to students and parents, increasing parental engagement.
- Coached new teachers on school policies, improving training efficiency by 25%.
- Organized and led professional development activities to enhance teaching strategies.
Customer Service Representative
The Learning Experience
Heathrow, FL
10.2020 - 05.2022
- Researched and compiled records for weekly reporting, increasing accuracy and efficiency.
- Delivered knowledgeable, friendly service to resolve customer issues, achieving a 95% satisfaction rating.
- Executed on-time project management, resolving complex issues under tight deadlines.
Cashier
Wendys Restaurant
Lake Mary, Florida
08.2019 - 09.2020
- Provided excellent customer service, resolving complaints in line with company policies.
- Promoted loyalty programs to boost sales, contributing to a 10% increase in customer sign-ups.
Customer Service Assistant
Farmacia Ivette Rosario
Santo Domingo, DN
06.2016 - 07.2018
- Delivered friendly and efficient service, achieving consistently high customer satisfaction.
- Maintained a clean and organized workspace to ensure optimal efficiency.
- Resolved customer inquiries and issues quickly, improving problem resolution time by 30%.
Education
Bachelor of Arts - Marketing
University of Central Florida
Orlando, FL01-2027
Associate of Arts -
Seminole State College of Florida
Sanford, FL07-2024
High School Diploma -
Lake Mary High School
Lake Mary, FL05.2019
Skills
Customer Service Skills:
- Active listening
- Problem-solving
- Task prioritization
- Account management
Technical Skills:
- Microsoft Office (Word, Excel, PowerPoint)
- Data entry
- Content editing
- Video creation
Content Creation Skills:
- Social media campaigns
- User-generated content
- Influencer collaboration
Languages:
- English (fluent)
- Spanish (native)
- Portuguese (intermediate)
Accomplishments
- Achieved 95%+ customer satisfaction ratings across multiple roles.
- Created engaging user-generated content campaigns, boosting audience engagement.
- Leveraged multilingual skills (English, Spanish, Portuguese) to enhance communication and service accessibility.
Certification
- Advanced English Courses – The Institute Cultural Dominico-Americano (2018)
- Basic and Advanced Portuguese – UNAPEC (2018)
Timeline
Bilingual Teacher
Lake Mary Bilingual Academy
03.2023 - 07.2024
Lead Teacher
Kiddie Academy
06.2022 - 02.2023
Customer Service Representative
The Learning Experience
10.2020 - 05.2022
Cashier
Wendys Restaurant
08.2019 - 09.2020
Customer Service Assistant
Farmacia Ivette Rosario
06.2016 - 07.2018
- Advanced English Courses – The Institute Cultural Dominico-Americano (2018)
- Basic and Advanced Portuguese – UNAPEC (2018)
Bachelor of Arts - Marketing
University of Central Florida
Associate of Arts -
Seminole State College of Florida
High School Diploma -
Lake Mary High School
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