Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lia Fuentes

Milwaukee,WI

Summary

Dynamic Service Leader with a proven track record at Chipotle, excelling in complaint resolution and team management. Recognized for enhancing customer satisfaction through exceptional communication and mentoring. Skilled in training development and maintaining service standard compliance, fostering a collaborative environment that drives continuous improvement and operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Leader

Chipotle
11.2020 - Current
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
  • Maintained detailed records of customer interactions, enabling accurate reporting and analysis to inform future improvements.
  • Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
  • Enhanced staff productivity with regular training sessions and performance evaluations.
  • Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
  • Executed action plan to monitor development and progress of participants.
  • Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
  • Developed and integrated organized icebreakers, team builders, service training and reflection.
  • Maintained a safe and sanitary work environment by enforcing strict adherence to health codes, regulations, and best practices.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Server

Ferch's Crafthouse Grill
12.2021 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.

Food and Beverage Associate

Target
12.2021 - 04.2022
  • Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
  • Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
  • Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
  • Participated in regular team meetings focused on refining service strategies.
  • Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
  • Collaborated with team members to efficiently process, package, and label products for seamless retail display.
  • Enhanced customer experiences by designing visually appealing retail spaces and layouts.


Education

High School Diploma -

Dominican High School
Whitefish Bay, WI
05-2022

Skills

  • Team management
  • Exceptional communication
  • Coaching and mentoring
  • Financial acumen
  • Customer service excellence
  • Complaint resolution
  • Report preparation
  • Service standard compliance
  • Training development aptitude
  • Organization and recordkeeping
  • Willingness to learn
  • Strong work ethic
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer service and support
  • Organizational skills
  • Multitasking Abilities
  • Team collaboration
  • Creative thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Valid Driver's license
  • Punctual and dependable
  • Decision-making
  • Microsoft office
  • Professionalism

Certification

  • ServSafe certification
  • CPR Certification
  • BLS Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Server

Ferch's Crafthouse Grill
12.2021 - 04.2023

Food and Beverage Associate

Target
12.2021 - 04.2022

Service Leader

Chipotle
11.2020 - Current

High School Diploma -

Dominican High School

Similar Profiles

CREATE PROFILE