Lia Golenbiewski
Shelby
Summary
Proven multitasker and team collaborator, I excelled at Rochester Mills Beer Company by delivering exceptional customer service and managing high-volume orders with precision. Skilled in cash handling and guest engagement, I consistently contributed to positive dining experiences, showcasing a strong work ethic and the ability to thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server
Rochester Mills Beer Company
10.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist
Diegel Chiropractic Center
08.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Hostess
Rochester Mills Beer Company
02.2023 - 10.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Barista
Starbucks
11.2022 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Crew Member
Crumbl Cookies
03.2022 - 05.2022
- Worked front counter and other areas.
- Took orders, prepared baked goods, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
Education
Marketing
Oakland University
Rochester, MI04-2028
High School Diploma -
Dwight D. Eisenhower
Shelby, MI05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Rochester Mills Beer Company
10.2023 - 01.2025
Receptionist
Diegel Chiropractic Center
08.2023 - 08.2024
Hostess
Rochester Mills Beer Company
02.2023 - 10.2023
Barista
Starbucks
11.2022 - 01.2023
Crew Member
Crumbl Cookies
03.2022 - 05.2022
Marketing
Oakland University
High School Diploma -
Dwight D. Eisenhower
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