Lia Green
Killeen,TX
Summary
A human resources manager offers several years of management experience and the development of high-performing teams through recruitment, training, organizational development, and evaluation of performance. Strong record of accomplishment working with senior managers to build organizations to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits, and working with the executive team to develop talent acquisition and retention goals.
Overview
26
26
years of professional experience
Work History
Senior Human Resources Sergeant
Army
Fort Cavazos, TX
07.2022 - Current
- Maintained accurate records of personnel data, including benefit enrollment forms and payroll information.
- Monitored workplace safety standards by conducting regular inspections and implementing corrective action plans when needed.
- Provided advice on human resource best practices related to staffing needs, succession planning initiatives, and compensation structures.
- Organized team-building events to promote department communication and foster a positive work culture.
- Managed employee relations issues such as grievances, disciplinary actions, performance reviews, and conflict resolution.
- Provided guidance to managers on best practices in hiring, managing staff, and resolving disputes.
- Advocated for changes in workplace policies that improve the work environment for all employees.
- Researched emerging trends within the field of human resources so that organizational policies remain current with industry standards.
- Created new training programs for employees on topics including harassment prevention, diversity awareness, and professional development.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Established and maintained trusted relationships around the organization to optimize the business and employee experience.
- Safeguarded human resource information, maintaining employee confidence, and protecting operations.
- Developed and implemented employee onboarding programs to accelerate new hire integration and productivity.
Observer/Controller Trainer
Army
Fort Stewart, GA
06.2019 - 06.2022
- Maintained employee records in accordance with applicable legal requirements.
- Ensured compliance with safety regulations within the workplace environment.
- Researched best practices in HR processes and developed recommendations for improvement.
- Created a positive work environment through effective communication of organizational values.
- Planned, coordinated, and facilitated team-building events for improved morale.
- Maintained and updated organizational charts, employee handbooks, or performance evaluation forms.
- Prepared or maintained employment records using human resources management system software.
- Analyzed employment-related data and prepared reports.
- Interpreted and explained human resources policies, procedures, or regulations.
Drill Sergeant
Army
Fort Jackson, SC
07.2017 - 05.2019
- Directed safety protocols during all drills, physical fitness sessions, and other activities.
- Enforced standards of conduct by Army regulations.
- Evaluated the skills of recruits during basic combat training exercises.
- Disciplined individuals who failed to meet performance expectations.
- Facilitated patrol operations and led the security forces team to support battlefield operations.
- Coordinated the planning and execution of operational fires to accomplish the unit's mission.
- Trained and managed new recruits in tactical and combat warfare.
- Monitored equipment during testing, simulations, and live-fire exercises to detect operator errors or system malfunctions.
- Trained, coached,, and mentored military units to improve readiness and training.
- Instructed new recruits on basic combat training drills.
- Encouraged team-building activities among recruits as part of their overall development as soldiers.
- Assessed the progress of trainees throughout their basic combat training cycle.
- Inspected weapons qualifications of soldiers in assigned units.
- Motivated soldiers through positive reinforcement techniques designed to build confidence and self-esteem.
- administered tests to assess the knowledge that trainees had acquired during their program.
- Maintained accurate records pertaining to each recruit's progress through the program.
- Addressed any issues or concerns raised by trainees regarding their instruction or environment.
Training Room Sergeant
Army
Fort Jackson , SC
05.2016 - 06.2017
- Helped maintain applicant tracking systems and recruiting metrics.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationships with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Evaluated the needs of departments and delegated tasks to optimize overall production.
- Utilized a document management system to organize company files, keeping up-to-date and easily accessible data.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Human Resources Assistant
Army
Long Beach, CA
04.2015 - 05.2016
- Ensured compliance with applicable laws, such as Equal Employment Opportunity regulations.
- Monitored timekeeping records for accuracy and completeness.
- Advised managers on best practices related to performance management processes.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Updated employee database with changes in job title, salary information, or contact details.
- Assisted in developing training programs for staff members.
- Provided guidance and support to the management team on various HR matters, such as compensation packages or employee handbook updates.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, and disciplinary actions.
- Developed and implemented effective recruitment strategies to attract qualified candidates.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Performed administrative tasks related to payroll processing or benefit administration.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Assisted with planning, organizing, and coordinating company events.
- Conducted background checks and employment verifications for potential hires.
- Maintained employee records in compliance with state and federal regulations.
- Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
- Processed, verified, and maintained personnel-related documentation.
- Filed documents, delivered mail, and performed bookkeeping to facilitate the office operations of the HR department.
- Prepared and set up new employee orientations.
HR Squad Leader
Army
Fort Campbell, TN
01.2012 - 05.2015
- Assessed the performance of individual soldiers within the squad.
- Maintained accountability of personnel, equipment, and supplies during deployments.
- Inspected soldier's equipment before departure from the forward operating base.
- Supervised maintenance of weapons, equipment, and vehicles.
- Ensured compliance with safety regulations during all field exercises.
- Evaluated unit readiness based on established criteria and standards.
- Oversaw daily command of the squad, demonstrating strong moral character, intellect, and respect.
- Regularly inspected weapons to ensure cleanliness and to determine if repairs would be required to maximize functionality.
- Used active listening and effective communication to alleviate issues between personnel members.
- Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
- Adapted to rapidly changing tactical situations to achieve mission objectives.
- Conducted daily physical fitness training to maintain combat readiness.
- Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures, and supporting team health and performance.
- Coordinated with other units to execute large-scale military operations.
- Engaged in marksmanship training with various weapons systems to ensure accuracy and proficiency.
- Trained, coached, and mentored military units to improve readiness and training.
- Stored and safeguarded classified information to maintain the utmost confidentiality.
- Requisitioned, received, and properly stored unit equipment and supplies.
- Prepared, planned for, and coordinated the execution of support missions to aid deployed forces and individuals.
Postal Sergeant
Army
South Korea
01.2011 - 12.2012
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Sold stamps, tracking services, and insurance to customers.
- Delivered mail to residents and businesses within assigned areas.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Improved customer satisfaction by planning more effective routes and updating service standards.
- Handled undeliverable mail by established procedures.
- Offered support and advice to newer personnel to improve performance.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Identified the needs of customers promptly and efficiently.
- Managed inventory of shipping materials, including boxes, labels, envelopes, and tape.
- Answered customer questions concerning services provided by the Post Office.
- Monitored shipments from start to finish, ensuring timely delivery.
- Assisted in stocking shelves with supplies needed for operations.
- Maintained records of daily transactions using the cash register system.
- Reported any discrepancies regarding package deliveries or issues encountered during shift.
- Accepted payment for postal items, postage stamps, money orders, and other postal transactions.
- Developed a thorough understanding of USPS products and services.
- Greeted customers upon entry into the Post Office facility.
- Inspected all packages prior to acceptance to ensure compliance with postal regulations.
- Operated automated sorting machines to process large volumes of mail quickly and accurately.
Human Resources Specialist (42A)
Army
Fort Benning, GA
01.2008 - 12.2010
- Updated personnel files by applicable laws and regulations.
- Collaborated with senior leadership teams on strategic planning initiatives involving staffing needs or organizational changes.
- Monitored attendance tracking systems according to established guidelines.
- Participated in professional development opportunities related to human resources best practices.
- Maintained accurate records of employee benefits plan participation, such as insurance coverage and leave accrual.
- Facilitated communication between different departments within the organization.
- Responded promptly to inquiries related to benefits enrollment or employment status changes.
- Implemented effective payroll systems to ensure timely payments to staff members.
- Coordinated employee recognition programs such as awards ceremonies or team building events.
- Prepared reports related to personnel activities, turnover rates, and absenteeism.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Worked cross-functionally to optimize efficiency and execute HR business processes.
- Safeguarded human resource information, maintaining employee confidence, and protecting operations.
- Partnered with the senior HR team to communicate company standards and policies.
- Provided essential support to address the individual HR needs of employees.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Developed metrics and reports to analyze HR effectiveness and identify areas for improvement.
Postal Clerk
Army
South Korea
01.2008 - 12.2008
- Received customer complaints regarding service issues at the counter and referred them to a supervisor when necessary.
- Maintained accurate records of received cash payments, checks, and credit card transactions.
- Provided assistance to customers in completing necessary forms for mailing parcels and letters.
- Weighed packages for shipping and applied appropriate postage stamps or labels.
- Prepared outgoing mail for shipment by placing it in designated containers or bags after weighing and affixing postage labels or stamps.
- Assisted in maintaining the cleanliness of the work area throughout the shift.
- Organized postal documents for filing purposes, such as manifests, orders, receipts, and reports.
- Distributed mail to customers with correct identification and proper postage.
- Ensured all USPS regulations were followed while handling confidential materials, such as registered mail.
- Performed daily maintenance on equipment used in the processing of postal items, such as scales and franking machines.
- Sold stamps, tracking services, and insurance to customers.
- Handled undeliverable mail in accordance with established procedures.
- Processed payments and handled cash using a point of sale (POS) computer system.
- Operated mail processing equipment and manually sorted mail.
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
Assistant Store Manager
Sports Additions
Vicksburg, MS
06.2005 - 05.2007
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained accurate records of all transactions, stock levels, and employee performance metrics.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided training to new employees on company policies and procedures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Little League Baseball Scorekeeper
City of Vicksburg
Vickburg, MS
06.1998 - 08.1998
- Ensured accuracy of scorekeeping by double-checking with referees throughout the game.
- Communicated with other staff members regarding any discrepancies in scoring.
- Responded quickly and accurately to any changes in score or rule violations.
- Maintained an up-to-date scoreboard throughout the contest.
Education
Bachelor of Arts - Business Administration And Management
University of Maryland Global Campus
Adelphi, MDAssociate of Arts - General Studies
University of Maryland Global Campus
Adelphi, MD12-2023
High School Diploma -
Warren Central High School
Vicksburg, MS05-2001
Skills
- Workforce Planning
- Compensation and benefits
- Payroll Administration
- Succession Planning
- Recruitment Strategies
- Employee Relations
- Retention Strategies
- Organizational Development
- Internal Communications
- HR policies and procedures
- HR analytics
- Management Development
- Personnel engagement
- Training development
- Policies implementation
- HR program development
- Performance Management
- Background Checks
- Microsoft Office Suite
- Payroll and benefits administration
- Event Management
- Risk Management
- Workplace diversity cultivation
- Training and mentoring
- Customer Relations
- Complex Problem-Solving
- HR policy/procedure development
- Event Planning
- Data Evaluation
- Time and labor control
- Employment Record Verification
- Leadership Development
- HR information systems
Affiliations
Dean’s List 2019; GPA 3.43, Military Volunteer Service Medal
Accomplishments
Meritorious Service Medal (2), Army Accommodation Medal (8), Army Achievement Medal (6), Army Good Conduct Medal (5), Armor Patron of Honor Medal
Timeline
Senior Human Resources Sergeant
Army
07.2022 - Current
Observer/Controller Trainer
Army
06.2019 - 06.2022
Drill Sergeant
Army
07.2017 - 05.2019
Training Room Sergeant
Army
05.2016 - 06.2017
Human Resources Assistant
Army
04.2015 - 05.2016
HR Squad Leader
Army
01.2012 - 05.2015
Postal Sergeant
Army
01.2011 - 12.2012
Human Resources Specialist (42A)
Army
01.2008 - 12.2010
Postal Clerk
Army
01.2008 - 12.2008
Assistant Store Manager
Sports Additions
06.2005 - 05.2007
Little League Baseball Scorekeeper
City of Vicksburg
06.1998 - 08.1998
Bachelor of Arts - Business Administration And Management
University of Maryland Global Campus
Associate of Arts - General Studies
University of Maryland Global Campus
High School Diploma -
Warren Central High School