lia gurgenidze
Sunny Isles Beach,Florida
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
SH GROUP MIAMI INC
Miami, FL
01.2022 - Current
- Company Overview: 1HOTEL
- Finding solutions to maximize profits, setting sales targets, ensuring high-quality customer service, scheduling shifts, working on store displays, managing and monitoring online orders, updating and maintaining inventory records.
- Responding to customers' inquiries and complaints about goods and services.
- Planning and preparing work schedules, assigning staff to specific duties, and preparing commission reports and sales reports.
- Communicate with vendors, ordering merchandise for store.
- 1HOTEL
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
Retail Sales Associate
SH GROUP MIAMI INC
Miami, FL
08.2021 - 12.2021
- Company Overview: 1HOTEL
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Responsible for helping customers find their perfect solution and get the most out of whatever is available for them.
- Assist customers as needed and perform transactions like sales and returns.
- 1HOTEL
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
Product Specialist
Bean Automotive Group Kendall Toyota
02.2020 - 07.2020
- Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.
- Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.
- Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager
- Created product-related content such as webinars, blogs, and videos.
- Maintain contact with customers via email, phone calls, and regular updates on promotional offers.
- Conducted market research to identify potential markets for existing products.
- Developed and implemented product launch plans for new products.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
Bartender Bar Manager
Calle Dao
New York, NY
05.2017 - 12.2019
- Mixed and served alcoholic and non-alcoholic beverages to customers
- Provided outstanding hospitality to customers to gain appreciation, satisfaction, and return service.
- stocked the bar with alcohol, mixers, garnishes, and related supplies such as ice, glassware, napkins, and straws.
- Reconciled daily transactions ($1-5K) and prepared regular reports.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Server/Bartender
Favela Cubana
New York, NY
07.2016 - 05.2017
- Played an integral role in ensuring customers have exceptional dining experiences.
- Handled high volume of drink orders during a long period of time.
- Advertised, marketed, and recommended menu options to guests to increase guest satisfaction.
- Assisted in closing shifts, distribution of tips, and the formation of the weekly schedule.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
Bachelor - Economics and Business
Georgian International University
01.2010
Skills
- Fluent in English
- Fluent in Georgian
- Proficient in Microsoft Word
- Proficient in Excel
- Vendor Management
- Inventory Oversight
- Store displays
- Staff Supervision
- Cash Management
- Multitasking and Organization
- Inventory Management
- Program Administration
- Customer Service
- Pricing Strategies
- Customer Response
- Sales Strategies
Certification
Esthetician License
Attributes
- Flexible
- Polite
- Patient
- Reliable
- Team player
- Hardworking
- Well-organized
- Disciplined
- Able to work unsupervised
Timeline
Store Manager
SH GROUP MIAMI INC
01.2022 - Current
Retail Sales Associate
SH GROUP MIAMI INC
08.2021 - 12.2021
Product Specialist
Bean Automotive Group Kendall Toyota
02.2020 - 07.2020
Bartender Bar Manager
Calle Dao
05.2017 - 12.2019
Server/Bartender
Favela Cubana
07.2016 - 05.2017
Bachelor - Economics and Business
Georgian International University
Similar Profiles
NORHAFIZAH BINTI ABDUL WAHABNORHAFIZAH BINTI ABDUL WAHAB
Facility General Manager at SH GROUP SDN BHDFacility General Manager at SH GROUP SDN BHD
Hugo PerezHugo Perez
Executive Sous Chef at SH GroupExecutive Sous Chef at SH Group
Hannah Brook PerriginHannah Brook Perrigin
Director of Marketing and Public Relations at SH Capital Investment GroupDirector of Marketing and Public Relations at SH Capital Investment Group
Melissa PorroMelissa Porro
Police Sergeant (Administration) at City of Sunny Isles Beach Police DepartmentPolice Sergeant (Administration) at City of Sunny Isles Beach Police Department
Sophia NanniSophia Nanni
Miami City Ballet School - (Pre-Professional II) at Artistic Director, Arantxa OchoaMiami City Ballet School - (Pre-Professional II) at Artistic Director, Arantxa Ochoa