Summary
Overview
Work History
Education
Skills
Timeline
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Lia Hall

Houston,TX

Summary

Adaptable Server Assistant skilled in fast-paced, high-standard restaurant environments. Possesses excellent teamwork and memorization abilities. Excels in communication, problem-solving, and time management for smooth customer service operations.

Overview

3
3
years of professional experience

Work History

Waitress

Cheddars Restaurant
Houston, TX
12.2023 - 11.2024
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Prepared checks accurately and processed payments promptly.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Served alcoholic beverages responsibly in accordance with state laws.

Customer Representative

AT&T
Houston, TX
09.2021 - 12.2023
  • Responded to customer inquiries via phone, email and chat.
  • Monitored customer accounts for changes or updates.
  • Processed orders, forms and applications accurately.
  • Assisted customers with purchase decisions based on needs analysis.
  • Demonstrated strong problem solving skills in addressing customer issues.
  • Handled difficult or emotional customer situations with empathy and professionalism.

Education

Sharpstown HS
Houston, TX
06-2021

Skills

  • Dining area maintenance
  • Menu presentation
  • Greeting guests
  • Upselling techniques
  • Complaint resolution
  • Account updating
  • Product and service solutions
  • Documentation

Timeline

Waitress

Cheddars Restaurant
12.2023 - 11.2024

Customer Representative

AT&T
09.2021 - 12.2023

Sharpstown HS

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Lia Hall