Summary
Overview
Work History
Education
Skills
Websites
Timeline
Awards
Generic

Lia Ismagil

Huntington Beach,CA

Summary

Marketing student at CSULB with experience in customer engagement, social media content creation, and hospitality. Skilled in digital storytelling, brand reputation building, and collaborative teamwork. Strong background in customer service, ensuring guest satisfaction through seamless coordination and attentive service. Proven ability to adapt in fast-paced environments while balancing academic excellence and professional responsibilities.

Overview

5
5
years of professional experience

Work History

Hostess

Louie's by the Bay
08.2023 - Current
  • Enhanced brand reputation by delivering luxury-level guest experiences and personalized service.
  • Boosted customer loyalty by tracking and recalling guest preferences.
  • Collaborated with managers on event coordination and promotions, increasing guest satisfaction.
  • Trained and mentored new team members in customer service and brand standards.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Hostess/Server

Polly’s Pies
06.2021 - 12.2022
  • Balanced roles as host, server, and cashier while maintaining consistent service quality.
  • Strengthened problem-solving and communication skills in a high-volume, fast-paced environment.
  • Delivered food and beverages promptly with attention to detail and guest satisfaction.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Resolved customer concerns professionally, maintaining positive guest relationships.

Reporter

OCC Student Newspaper
01.2021 - 2021
  • Wrote award-winning opinion and review articles with strong engagement.
  • Researched, edited, and published content reaching a wide student audience.
  • Strengthened digital storytelling skills through editorial and online features.

Education

B.S. - Marketing

California State University, Long Beach
Long Beach, CA
03.2026

Associate Degree - Transfer

Orange Coast College
Costa Mesa, CA
12.2023

Skills

    Social Media & Marketing Tools: Canva, Google Analytics (basic),
    Content Creation: Writing, Editorial & Opinion Articles, Copywriting, Video Editing (CapCut), Instagram, Tik Tok, X, Facebook
    Customer Service & Communication: Guest Engagement, Complaint Resolution, Phone Etiquette, Team Training
    Technical: Microsoft Office Suite, Google Workspace
    Soft Skills: Patience, Empathy, Reliability, Loyalty

Timeline

Hostess

Louie's by the Bay
08.2023 - Current

Hostess/Server

Polly’s Pies
06.2021 - 12.2022

Reporter

OCC Student Newspaper
01.2021 - 2021

B.S. - Marketing

California State University, Long Beach

Associate Degree - Transfer

Orange Coast College

Awards

  • Best Opinion Story – “We Should Stop Overlooking Male Mental Health”, Coast Report (2021)
  • Best Critical Review – “Shang-Chi Portrays Defiance in Cultural Assimilation”, Coast Report (2021)
  • GEM Award – Business & Professional Writing, CSULB (2024)

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