Lia Laurito
Las Vegas,NV
Summary
Dedicated and results-driven Account Manager with professional experience in sales, account management, and client relations. Proven track record of developing strong relationships with clients and closing complex deals. Skilled in leveraging market analysis, data-driven insights, and strategic thinking to increase revenue and exceed goals. Skilled at being professional while maintaining an enjoyable atmosphere for clientele.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Model Server
Larry Flynt's Hustler Club
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served beverages promptly with focused attention to customer needs and positive customer interactions.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Account Executive
Barton Associates
01.2024 - Current
- As an executive accountant I build relationships with new clients and manage relationships with existing ones
- I serve as point of contact for clients and internal company teams, often interacting with both daily
- As an expert communicator, I am proficient at planning and coordinating account activity, generating sales opportunities, and reporting status of accounts on a regular basis
- I successfully build strong client relationships, identify gaps and growth potential, and explore untapped opportunities
- Developed and executed a targeted marketing campaign that resulted in 30% increase in sales revenue within the first quarter
- Negotiated contracts resulting a 15% increase in annual revenue and long-term partnership
- Managed portfolios with 40+ accounts, ensuring timely payments and customer satisfaction, resulting in a 95% retention rate
Bottle Server
Cadillac Lounge
06.2019 - 12.2023
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
Assistant Manager
Vitamin Shoppe
07.2017 - 12.2023
- As an assistant store manager I was responsible for supporting the store manager on the day by day operations, I supervised employees, communicated with and helped out customers, I set forecast and managed inventory and sales growth, trained and lead a team of 7
- Forecasted sales and exceeded our forecast over 20%
- Managed and set up processes for inventory, resulting in 10% cost decrease
- Hired and motivated 3 employees later became top producing employees
Travel Agent
Intele Travel
02.2021 - 04.2023
- As a travel agent I offer advice on destinations, plan trip itineraries, and make travel arrangements for clients, sold transportation, lodging, and admission to entertainment activities to individuals and groups planning trips
- Successfully increased customer satisfaction by 38% through personal travel recommendations, and custom bookings
- Resolved 98% of clients complaint within 24 hours, ensuring hassle free smooth trips for clients
- Increased sales by 27% by building customized trips, with personal experience and customer experiences
Personal Trainer
Dexter Training Concepts
06.2017 - 06.2019
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Education
Bachelor of Science - Communications
Rhode Island College
Providence, RI06.2019
Skills
- Strong Work Ethic
- Contract Negotiation
- Precision and Attention to Detail
- Self-Driven and Motivated
- Market development
- Account Servicing
- Account planning
- Staff Management
- Customer Service
- Progress Reporting
- Revenue Generation
- Business Development
- Data Analysis
- Service Coordination
- Forecast preparation
- Relationship building and management
- Sales Quota Achievement
- Vendor Management
- Marketing strategy implementation
- Account oversight
- Customer Relationship Management (CRM)
- Written and verbal communication
- Attention to detail
- Analytical thinking
- Strategic planning
- Networking abilities
- Team collaboration
- Account management
- Multitasking
- Effective communication
- Relationship building
- Brand representation
- Fit Modeling
- Healthy lifestyle
- Product Promotions
- Relationship Retention
Certification
- Emergency Medical Technician (EMT)
- Personal Training/Nutrition
Additional Information
I have experience atmosphere modeling as well. I am great at keeping customers and clients in a great mood. I love to talk and create a positive space for others.
References
References available upon request.
Timeline
Model Server
Larry Flynt's Hustler Club
01.2024 - Current
Account Executive
Barton Associates
01.2024 - Current
Travel Agent
Intele Travel
02.2021 - 04.2023
Bottle Server
Cadillac Lounge
06.2019 - 12.2023
Assistant Manager
Vitamin Shoppe
07.2017 - 12.2023
Personal Trainer
Dexter Training Concepts
06.2017 - 06.2019
- Emergency Medical Technician (EMT)
- Personal Training/Nutrition
Bachelor of Science - Communications
Rhode Island College
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