Lia Mafi
American Fork,UT
Overview
4
4
years of professional experience
Work History
Special Needs Support Worker
Terra Daniel
08.2021 - 12.2023
- Worked one on one with a high school student with Fetal Alcohol Spectrum Disorder after school.
- Provided safe and efficient transportation to and from activities and events.
- Taught her social skills, safety, personal hygiene, and other necessary life skills.
- Helped her to understand anything she needed help with.
- Incorporated sensory integration activities into daily routines to improve motor skills and reduce anxiety levels.
Customer Service Representative
Crumbl Cookies
04.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Hostess and Food Runner
San Pedro Fish Market
06.2021 - 08.2021
- Took reservations and to-go orders by phone, answered customer questions about hours, seating and menu information, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Helped with cooking in the kitchen as well as running food out to the tables.
Private Nanny
Nicole Emmons
05.2020 - 12.2020
- Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
- Provided safe and efficient transportation to and from activities and events.
- Tutored and assisted with homework, monitored for completion and guided with cognitive problem-solving.
General Merchandiser
Target
10.2019 - 12.2021
- Helped stock shelves with new inventory and cleaned up storage area.
- Improved the overall appearance of the store by paying close attention to product and display placement.
- Collaborated with department managers to ensure that there was enough inventory on hand to meet regular and promotional demand.
- Worked with customers to find what they need and answer their questions .
Education
Bachelor of Arts - Psychology Studies
Brigham Young University - Hawaii
La'ie, HI12.2023
High School Diploma -
Los Alamitos High School
Los Alamitos, CA05.2020
Skills
- Organization
- Determination
- Hard working
- Attention to details
- Empathetic
Timeline
Customer Service Representative
Crumbl Cookies
04.2022 - 12.2022
Special Needs Support Worker
Terra Daniel
08.2021 - 12.2023
Hostess and Food Runner
San Pedro Fish Market
06.2021 - 08.2021
Private Nanny
Nicole Emmons
05.2020 - 12.2020
General Merchandiser
Target
10.2019 - 12.2021
Bachelor of Arts - Psychology Studies
Brigham Young University - Hawaii
High School Diploma -
Los Alamitos High School