Lia Malone
North Port,FL
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 7-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Business Development Company
Harbor Nissan
03.2024 - 06.2024
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Developed long-term, positive relationships with clients by providing personalized attention, anticipating needs, and maintaining open lines of communication.
- Utilized CRM software efficiently to track sales leads, client interactions, and other relevant data-allowing for accurate forecasting and reporting on sales performance.
- Maintained up-to-date knowledge of industry trends, ensuring our company remained competitive in the market.
Home Health Aide
United Personal Home Health Care
03.2023 - 01.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Wireless Sales Associate
Wireless Advocates
01.2022 - 12.2023
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Accepted and processed payments and purchases for new equipment using POS system.
- Developed strong rapport with customers and created positive impression of business.
Retail Sales Manager
MarketSource
02.2017 - 01.2022
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising standards and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
Education
Associate of Applied Science - Communications
Ivy Tech Community College of Indiana
Kokomo, IN03.2023
Skills
- Team Collaboration
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Verbal and written communication
- Conflict Resolution
- Product Knowledge
- Microsoft Office Suite
- POS systems expert
- Account Management
Timeline
Business Development Company
Harbor Nissan
03.2024 - 06.2024
Home Health Aide
United Personal Home Health Care
03.2023 - 01.2024
Wireless Sales Associate
Wireless Advocates
01.2022 - 12.2023
Retail Sales Manager
MarketSource
02.2017 - 01.2022
Associate of Applied Science - Communications
Ivy Tech Community College of Indiana