Lia Minor
OJEDA
Richland,WA
15
years of professional experience
Detail-oriented administrative and quality specialist with extensive experience in coordinating executive schedules and managing confidential information. Proven ability to enhance team collaboration and adapt to shifting priorities. Strong communication and problem-solving skills drive the delivery of high-quality services.
Work History
Quality Assurance Manager
4 Years 3 Months- Developed and implemented the quality assurance program to ensure services meet industry standards and customer expectations.
- Streamlined inspection processes, improving efficiency and accuracy of quality checks.
- Streamlined inspection processes, improving efficiency and accuracy of quality requirements.
- Conducted regular training sessions for staff on quality standards and best practices.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Established robust quality documentation systems that ensured traceability throughout the entire company.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Managed supplier relationships, enforcing strict standards for incoming materials and components to preserve product integrity and minimize rejections.
Administrative Assistant
2 Years 9 Months- Worked independently with minimal oversight, navigated ambiguity, exercised sound judgment, and escalated issues as necessary to maintain workflow.
- Organized and prioritized multiple workstreams while adapting to changing needs and meeting tight deadlines.
- Professional presence, emotional intelligence, and the ability to build trust and work effectively with a diverse population, including senior leaders, researchers, operations professionals, clients, and external partners.
- Trained new administrative staff on office procedures, fostering a collaborative team environment.
- Demonstrated ability to work independently with minimal oversight, navigate ambiguity, exercise sound judgment, and determine when an issue requires escalation.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Advanced proficiency with Microsoft 365 applications and demonstrated ability to learn and effectively use AI-enabled productivity tools, digital collaboration platforms, and workflow automation.
- Demonstrated commitment to responsible AI use, including accuracy verification, appropriate handling of sensitive information, and compliance with organizational policies.
- Strong working knowledge of organizational policies, procedures, and administrative practices; knowledge of PNNL systems and processes is preferred.
- Anticipated issues and recommended practical solutions that improved administrative processes.
- Exceptional discretion, integrity, reliability, and follow-through.
- Interest in and ability to work primarily onsite to provide responsive, high-touch support and strengthen day-to-day partnership with the COO and directorate leadership.
- Experience in planning meetings and coordinating travel
- Significant experience providing high-level administrative support to a senior executive including managing complex schedules, confidential information and competing priorities.
Secretary III
3 Years 1 Month- Coordinated meetings and prepared agendas, enhancing team collaboration and productivity.
- Managed office communications and correspondence, ensuring timely responses to inquiries.
- Organized and maintained filing systems for efficient document retrieval and storage.
- Assisted in the preparation of reports and presentations, ensuring accuracy and clarity.
- Implemented process improvements that streamlined administrative workflows, increasing operational efficiency.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Improved document management with the introduction of new digital archiving system.
- Managed sensitive and confidential information with discretion, upholding the integrity of executive communications.
- Improved office workflow by redesigning document the submission process.
Senior Education Consultant
4 Years 11 Months- Led cross-functional teams to implement educational initiatives that improved customer engagement.
- Analyzed learning outcomes and adjusted curricula to align with business objectives and customer needs.
- Developed comprehensive training programs to enhance product knowledge among retail staff.
- Conducted workshops on beauty techniques, fostering a culture of continuous improvement among employees.
- Collaborated with marketing teams to integrate educational content into promotional campaigns effectively.
- Served as a mentor to both students and colleagues by sharing expertise in instructional best practices, enhancing overall teaching effectiveness within the company.
Education
License of Cosmetology - Cosmetology
Skills
Quality assurance management
Internal audits
Audit coordination
Continuous improvement
Document control
Project management
Work Planning and Prioritization
Quality documentation
Tailored communication
Emotional intelligence
Timeline
Quality Assurance Manager
OJEDA
05.2022 - CurrentRead More
Administrative Assistant
OJEDA
08.2019 - 05.2022Read More
Secretary III
Washington River Protection Solutions
07.2016 - 08.2019Read More
Senior Education Consultant
Sephora
08.2011 - 07.2016Read More
Victoria's Academy of Cosmetology
License of Cosmetology from Cosmetology
Read More