Lia Nhan
McLean,VA
Summary
Driven Pharmacy Technician with proven track record and success in medical management. Detail-oriented with a commitment to adhering to FDA and HIPAA regulations. Strong in team cooperation and optimal in a collaborative environment.
Overview
1
1
year of professional experience
Work History
Pharmacy Technician
Walgreens Boots Alliance
12.2022 - 07.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Hostess
Breakers Korean BBQ
04.2022 - 07.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Informed servers of newly seated parties for efficient service.
- Kept detailed payment records throughout shift to complete cash and card payments.
Education
No Degree - Biochemistry
Virginia Polytechnic Institute
Blacksburg05.2027
High School Diploma -
Mclean High School
Mclean, VA06.2023
Skills
- Advanced Math Skills
- Problem-Solving Skills
- Data Analysis
- Updating Medication Histories
- Active Listening
- Stocking Shelves
- Proper Labeling Procedures
- Drug Storage Procedures
- Ordering and Stocking Medications
- Assisting Pharmacists
- Patient Education
- Strategic Thinking
- Team Collaboration
- Medical Terminology
- Pharmaceutical Sales and Services
- Customer Experience
- FDA and HIPAA Compliance
- Service Quality
- Service Management
- Operational Processes
Timeline
Pharmacy Technician
Walgreens Boots Alliance
12.2022 - 07.2023
Hostess
Breakers Korean BBQ
04.2022 - 07.2022
No Degree - Biochemistry
Virginia Polytechnic Institute
High School Diploma -
Mclean High School
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