Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lia Nieto

Troy

Summary

Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills.

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.

Overview

3
3
years of professional experience

Work History

Cashier

Greenwood Supermarket
06.2022 - 03.2023
  • Assist customers with check-out process
  • Assist customers in finding specific merchandise
  • Maintain order and cleanliness on front line
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Receptionist/Document Management

Chipola Medical Associates
03.2023 - 12.2023
  • Business reports / documentation
  • Efficiently handled scheduling
  • Schedule and confirm appointments and maintain calendars.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Greeted incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for patients.

Front Desk Medical Receptionist

Marianna Cardiology - Southern Medical Group, P.A.
02.2024 - 08.2025
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.

Education

A.A. -

Chipola College
Marianna, FL
05.2025

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Malone High School
Malone, FL
05.2023

Skills

  • Communication
  • Leadership
  • Bilingual: Fluent in Spanish and English
  • Translator and Interpreter
  • Telephone skills
  • Administrative support
  • Multi-line telephone operation
  • Problem solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Medical Receptionist

Marianna Cardiology - Southern Medical Group, P.A.
02.2024 - 08.2025

Receptionist/Document Management

Chipola Medical Associates
03.2023 - 12.2023

Cashier

Greenwood Supermarket
06.2022 - 03.2023

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Malone High School

A.A. -

Chipola College