Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lia Ong

Kihei,HI

Summary

Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Guest Service Manager

WorldMark by Wyndham
Kihei, Hawaii
09.2004 - Current
  • Delivered exceptional guest experiences through effective management of front-line teams for 21 years.
  • Managed daily operations of guest services department.
  • Trained staff to maintain high service standards and promote collaboration across departments.
  • Resolved issues efficiently, fostering welcoming environments and enhancing customer satisfaction.
  • Optimized front desk processes, ensuring seamless scheduling and payroll management.

Retail Sales Associate

Maui Clothing Co.
Kihei, Hawaii
05.2004 - 10.2004
  • Maintained store presentation by organizing merchandise and ensuring cleanliness.
  • Operated cash register accurately for processing transactions and managing payments.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Tracked inventory levels throughout the day and restocked items as needed.

Housekeeping and Laundry Attendant

Fairmont Kea Lani, Maui
Wailea, Hawaii
09.2003 - 07.2004
  • Maintained cleanliness in guest rooms and common areas daily.
  • Managed laundry operations, ensuring timely washing and folding of linens.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Managed room assignments and coordinated guest requests for streamlined operations.

Business Owner

Computer Gaming
Villasis, Philippines
03.2000 - 01.2003
  • Implemented marketing strategies to promote new game releases effectively.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Managed operations budgeting, accounts payable, and accounts receivable and payroll.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Managed inventory levels to meet customer demand while minimizing costs.

Education

High School Diploma -

Mapua Institute of Technology
Manila
03-1994

Accounting And Finance

University of The East
Manila

Skills

  • Operations management
  • Team collaboration
  • Teamwork and leadership
  • Multi-department management
  • Multitasking
  • Staff training and development

Certification

  • Service Champion Certification
  • CPR Certified

Timeline

Guest Service Manager

WorldMark by Wyndham
09.2004 - Current

Retail Sales Associate

Maui Clothing Co.
05.2004 - 10.2004

Housekeeping and Laundry Attendant

Fairmont Kea Lani, Maui
09.2003 - 07.2004

Business Owner

Computer Gaming
03.2000 - 01.2003

High School Diploma -

Mapua Institute of Technology

Accounting And Finance

University of The East

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