LIA POLANIA
Beaumont,CA
Summary
Motivated Student/worker, fluent in both English and Spanish. Efficient worker who demonstrates strong time management and prioritization skills. Work professional who remains calm and effective in extremely difficult and stressful situations. Bringing a strong work ethic, interpersonal skills, and customer service expertise. Highly successful at juggling multiple priorities while delivering superb service Upbeat, friendly with engaging personality and flexible approach. Upbeat, and anticipating customer needs. Hardworking Worker known for high productivity and efficient task completion. Possess specialized skills in time management, quality control, and safety compliance. Excel in teamwork, communication, and adaptability, ensuring smooth operation and project success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
WaBa Grill
Banning, CA
01.2023 - 06.2024
- Conducted regular performance reviews for employees to identify areas of improvement
- Ensured compliance with safety regulations and company policies
- Organized training sessions for new hires to familiarize them with the workplace environment
- Established processes for monitoring customer satisfaction levels
- Managed customer service inquiries and complaints in a timely manner
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Provided helped not only in my department but, where it was need
WAITRESS
Señorial Mexican Restaurant
Banning, CA
09.2021 - 06.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Greeted new customers, discussed specials and took drink orders
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Stayed up-to-date on menu changes to help customers make food choices
- Inspected dishes and utensils for cleanliness
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Education
Associate of Arts - Business Administration
Crafton Hills College
Yucaipa, CA06-2026
Skills
- Cool Under Pressure
- Conflict and Complaint
- Warm and Friendly
- Team Player
- Transactions and Cash Handling
- Guest Satisfaction
- Adaptable and Flexible
- Serving Customer Needs
- Conflict resolution
- Problem-solving
- Business development
- Multitasking and organization
- Orientation and training
- Adaptability and flexibility
- Decision-making
- Team leadership
- bilingual
Timeline
Assistant Manager
WaBa Grill
01.2023 - 06.2024
WAITRESS
Señorial Mexican Restaurant
09.2021 - 06.2022
Associate of Arts - Business Administration
Crafton Hills College
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