Lia Rains

Practice Management:

• Monitors the practice's financial health through regular budget analysis, identifying areas for potential cost savings and increased revenue generation.
• Collaborates with physicians to develop strategic plans for continued growth and expansion of the practice's service offerings.
• Prepares and maintains accounting, budgeting and financial reporting.
• Negotiates contracts with vendors, securing cost-effective pricing on equipment, supplies and services vital to the practice's success.
• Oversees inventory management, reducing waste by closely monitoring supply usage and ordering as needed.
• Complies with OSHA, HIPAA and CLIA regulations, ensuring compliance with all state and federal regulations, maintaining documentation of policies and procedures.
• Enhanced patient satisfaction and efficiency by implementing a mobile app management system and establishing improved communication between medical staff and patients.
• Oversees performance of RCM by ensuring insurance claim submissions are accurate and processed timely.
• Audits insurance and guarantor payments and submits appeals within filing guidelines.
• Seeks and implements direct services agreements with self insured plans.
• Proficient in Quickbooks, Microsoft Office, Medical EHR, Online timekeeping software.

HUMAN RESOURCES:

• Supervises clinical and clerical office personnel, addressing team member issues.
• Collaborates with team leaders to identify staffing needs.
• Creates job postings and job descriptions.
• Streamline HR efficiencies, by recruiting and interviewing candidates; extending offer letters and provide onboarding and training for new employees.
• Administers performance evaluations to provide and receive constructive feedback.
• Conducts thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
• Manages bi-weekly payroll and timekeeping to track hours and accurately pay employees.
• Maintains accurate employee records through documentation of personal information, licensure verification, education & training, performance evaluations and other relevant data.
• Employee benefit administration: work with insurance brokers to make annual plan selection; administer annual open enrollment for practice sponsored health, dental, vision, life, long term disability and 401K plans.
• Provides ongoing support to employees enrolled in company benefit plans by answering questions, filing and following up on claims and aiding employees with login details.
• Ensures legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
• Manages employee leaves of absence, ensuring compliance with FMLA or other applicable laws and maintaining clear communication channels between employees and management.
• Organizes company-wide events designed to boost employee morale.
• Established internal communication channels to keep staff informed of important updates or policy changes withing the practice.
• Receives, investigates and responds timely to Workers Comp and Unemployment claims.

• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Forged strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
• Built relationships with donors and other organizations to secure funding.
• Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
• Represented the organization in service areas by giving presentations and speeches and participating in community events.
• Exercised appropriate cost control to meet budget restrictions and maximize profitability.
• Collaborated with external organizations including non-profits, healthcare facilities and businesses to create mutually beneficial partnerships.
• Led successful fundraising campaigns, securing critical resources for program development and maintaining programs.
• Advocated for organization and company mission to raise awareness and support.
• Led the organization through a significant transition period, maintaining stability and focus on strategic goals.
• Managed financial, operational and human resources to optimize business performance.
• Participated in the affiliate grant program, in coordination with SGK headquarters. Worked with potential grantees on submissions and managed grantees' bi-annual reporting.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.
• Spearheaded community outreach initiatives, improving company's local reputation and engagement.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Organized Teams and Volunteers for community outreach events, as well as planned company events.
• Proficient in Quickbooks, Microsoft Office, Medical EHR, Online Timekeeping Software.