Summary
Overview
Work History
Education
Skills
Timeline
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LIA SABIN

Operations, Sales And Customer Success
East Haven,CT

Summary

Responsible and self-motivated Operations, Sales and Customer Success Manager with over 11 years of experience in consultative sales, conflict resolution and customer service. Recognized consistently for performance excellence and contributions in the health and wellness industry. Strengths in leader development and ethical management; awarded with Leader of the Year and Outstanding Ethics honors.

Overview

12
12
years of professional experience

Work History

Operations, Sales and Customer Success Manager

Healthtrax Fitness and Wellness
07.2018 - 01.2021
  • Maximized productivity and management systems by establishing specific sales and service goals.
  • Developed operating budgets with department heads.
  • Mentored and advised leaders on people strategy concerns; preemptively addressed issues.
  • Directed hiring process; interviewing, background checks, onboarding and training.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Supervised and motivated 40 staff members to achieve optimal productivity.
  • Established positive and effective communication with staff and leadership, reducing misunderstandings and unfinished tasks.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer service.
  • Played pivotal role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Formed company-wide initiatives to support growth and to reduce expenses, increasing overall center revenue by 37%.
  • Developed wellness project that increased programming revenue 22% in six months.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Earned ‘Center of the Year’ honors in 2019 and ‘Manager of the Year’ in 2020.

Director of Sales and Customer Success

Healthtrax Fitness And Wellness
03.2009 - 07.2018
  • Led and coached call center sales teams and forecasted monthly sales.
  • Held group and one on one meetings to communicate performance expectations and identify training needs.
  • Assured that weekly and monthly goals for new accounts were met and renewal business was achieved.
  • Consistently placed in the top five for sales achievement out of 60 within the company.
  • Earned “Million Dollar Club” honors in 2013 for exceeding $1 million in sales (two years earlier than expected).
  • Awarded “Sales Leader of the Year” in 2012; recognized for “Outstanding Integrity, Ethics and Compassion” in 2017.
  • Developed and implemented new strategies and policies in collaboration with my superiors to establish and achieve long-term sales objectives, providing company with strong leadership.
  • Oversaw daily administrative operations, including scheduling and sales reporting.
  • Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
  • Maintained 80% client retention while negotiating and executing annual new and renewal agreements with clients.

Education

Bachelor of Science - Communications and Business Administration

Southern Connecticut State University

Skills

Exemplary written and verbal communications skills

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Timeline

Operations, Sales and Customer Success Manager

Healthtrax Fitness and Wellness
07.2018 - 01.2021

Director of Sales and Customer Success

Healthtrax Fitness And Wellness
03.2009 - 07.2018

Bachelor of Science - Communications and Business Administration

Southern Connecticut State University

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LIA SABINOperations, Sales And Customer Success