Lia Salazar
Oviedo,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Nail Salon Manager
The Nail Salon
04.2016 - Current
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained general appointment calendar and set shift schedules.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Achieved personal sales goals by upselling products to meet individual needs.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Nail Technician
Marylin Monroe Spa
03.2012 - 06.2017
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish for over 5 daily customers.
- Responded to customer requests and concerns about gel application and nail art designs.
- Completed consultations with spa guests to determine nail care needs.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Provided training and mentoring to new staff to maximize performance.
Operations Manager
Vain
01.2011 - 01.2016
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Cosmetology Education
Paul Mitchell The School
03.2012
High School Diploma -
Lake Mary High School
Lake Mary, FL06.2008
Skills
- Customer Service
- Customer Loyalty
- Client Needs Assessment
- Problem-Solving Skills
- Client Satisfaction
- Time Management
- Operational Efficiency
- Managing Multiple Tasks
- Day-to-Day Operations
Languages
Spanish
Timeline
Nail Salon Manager
The Nail Salon
04.2016 - Current
Nail Technician
Marylin Monroe Spa
03.2012 - 06.2017
Operations Manager
Vain
01.2011 - 01.2016
No Degree - Cosmetology Education
Paul Mitchell The School
High School Diploma -
Lake Mary High School
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