Summary
Overview
Work History
Education
Skills
Timeline
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Lia Saunders

O'Fallon,IL

Summary

Effective manager and analytical problem-solver with talents for team building, leading, encouraging, and motivating others, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Results-driven, organized, and dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Bartender / Shift Manager

Red Robin
11.2017 - Current
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Opening and closing administrative duties such as; printing sales reports, preparing cash drawers, and taking inventory.
  • Maintained relationships with restaurant vendors.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and all regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.

Cocktail Waitress

Jive And Wail
  • Greeted new customers, discussed specials to boost sales, and took drink orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Displayed enthusiasm and provided excellent service to customers.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave, as necessary.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically met the various needs of multiple groups of guests all at the same time while maintaining satisfaction and correcting any possible problem.

Shift Supervisor

Little Caesars Pizza
  • Completed store opening and closing procedures and balanced tills.
  • Analyzed sales figures and identified areas for improvement.
  • Appropriately delegated tasks to team members to promote efficiency and customer satisfaction.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to team to boost performance and help team members achieve performance targets.
  • Cultivated professional working relationships with peers and supervisors.

Education

Bachelor of Arts - Psychology

Southern Illinois University Edwardsville
Edwardsville, IL
12.2014

Skills

  • Interpersonal Skills
  • Administrative skills on computer and POS programs
  • Equipment Troubleshooting
  • Staff Development
  • Handling customer complaints
  • Quality Assurance
  • Decision-Making
  • Attention to Detail
  • Curious, creative and independent thinking
  • Energetic and Enthusiastic
  • Accurate Money Handling
  • Mentoring and Coaching
  • Delegating Work

Timeline

Bartender / Shift Manager

Red Robin
11.2017 - Current

Cocktail Waitress

Jive And Wail

Shift Supervisor

Little Caesars Pizza

Bachelor of Arts - Psychology

Southern Illinois University Edwardsville

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Lia Saunders