Lia Stanley
Turlock,CA
Summary
Adept at inventory supervision and fostering a positive workplace, I excelled as a Customer Service Lead at Pet Vet Animal Hospitals, streamlining operations and enhancing customer satisfaction. Leveraging skills in multi-line telephone operations and problem resolution, I significantly contributed to team efficiency and support across various roles, including direct assistance to executive leadership at Athena's Gift.
Overview
10
10
years of professional experience
Work History
Customer Service Lead
Pet Vet Animal Hospitals
Turlock, CA
04.2024 - Current
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Developed spreadsheets to help prioritize customer experience, and maintain a professional image.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Assistant to the CEO
Athena's Gift
Gustine, CA
01.2015 - Current
- Answered incoming calls promptly and professionally, providing assistance, or forwarding calls to appropriate personnel.
- Scheduled and confirmed appointments for clients, customers or supervisors.
- Utilized excellent communication skills to coordinate with various departments.
- Provided administrative support to team members and management in daily tasks.
- Prepared agendas and materials for meetings and conferences.
Hospice Caregiver
Samaritan Village, Inc
Hughson, CA
08.2023 - 04.2024
- Maintained confidentiality of all medical records according to HIPAA regulations.
- Maintained accurate records of patient care activities including assessments, treatments, medications administered.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Education
CPT-1 License - Phelobotomy
First Lady Permanente
Turlock, CA08-2022
High School Diploma -
Gustine High School
Gustine, CA06-2019
Skills
- Inventory supervision
- Retail sales customer service
- Multi-line telephone operations
- Problem resolution
- Positive and professional
- Coaching and mentoring
References
References available upon request.
Timeline
Customer Service Lead
Pet Vet Animal Hospitals
04.2024 - Current
Hospice Caregiver
Samaritan Village, Inc
08.2023 - 04.2024
Assistant to the CEO
Athena's Gift
01.2015 - Current
CPT-1 License - Phelobotomy
First Lady Permanente
High School Diploma -
Gustine High School
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