Lia V. Castro
Summary
Administrative Assistant with extensive knowledge of office functions and a strong background in Customer Service. Proven ability to multitask effectively in fast-paced environments while meeting tight deadlines. Exceptional skills in telephone communication, customer service, and computer applications, including MS Word, Excel, and Outlook.
Overview
26
26
years of professional experience
Work History
Administrative Assistant – To Property Manager
The Ribeiro Companies
01.2018 - Current
- Assists in managing all aspects of a building’s occupancy and maintenance.
- Communicates with tenants regarding property-related issues.
- Prepare miscellaneous correspondence related to the management of the property.
- Maintain and update all lease and property documents and files.
- Take action on related incoming telephone calls pertaining to tenant and vendor issues in a timely and professional manner.
- Implement rent collections procedures to obtain timely collection of rent.
- Coordinate action/delinquency letters when needed.
- Track vacancies and lease expirations.
- Prepare and implement plan for lease renewals.
- Conduct walk through with tenants prior to occupancy and upon expiration of lease, complete related paperwork for closing out tenant account on a timely basis.
- Respond promptly to leasing inquiries, obtain information related to prospective tenants, apply consistent follow-up with prospective tenants.
- Work with Property Managers to determine refurbishment plans for vacant spaces, including revised floor plans and changes in use.
- Coordinate tenant move-ins & prepare Welcome Packets.
- Assist Property Managers with tenant relations, i.e., move-outs, walk throughs, inspections, etc.
- Administer Tenants’ compliance with the terms of the lease.
- Inspect properties for maintenance needs.
- Coordinate facilities, maintenance and refurbishment needs.
- Obtain bids for maintenance contracts, tenant improvements and capital expenditures and analyze for value.
- Prepare contracts and associated in-house paperwork for expenditures.
- Additional duties and special projects as assigned.
- Coordinates with tenants and third party vendors to address maintenance and facility needs.
- Collaborates with property management team to produce advertising materials.
- Meets with prospective tenants to conduct interviews, receive rental applications and explain terms of occupancy.
- Collects monthly fees and maintains records of payments and rental activity.
- Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services.
- Investigates and helps to resolve complaints, disturbances and violations.
- Maintain Tenant Files and Insurance.
- Contributes to team efforts by accomplishing related tasks as needed.
Owner & Baker
Lily-Jay Cake Pops
01.2011 - Current
- Owner, Baker & Creator.
- Creating cake pops bouquets for birthdays, holidays & special occasions.
HR Representative/Payroll
Accurate Building Maintenance
01.2015 - 01.2016
- HR Representative- Recruiting, arranging interviews for potential employees, checking applicant references, maintaining employee records and conducting new hire orientations.
- Administering health and welfare plans, including enrollments, changes, and terminations.
- Answering employee requests and questions.
- Assisting with new employee hiring processes.
- Reconciling benefits statements.
- Conducting audits of payroll, benefits, and other HR programs, and recommending corrective actions.
- Assisting with the performance review and termination processes.
- Assisting with the recruitment and interview processes.
- Maintain OSHA Log, first reports of injury.
- Payroll Coordinator – Entering of new hires in the payroll system.
- Maintains payroll information by collecting data, calculating, and entering data.
- Update payroll records by entering changes in exemptions, insurance deductions and job title and department/divisions and transfers.
- Provide payroll information by answering questions and request.
- Resolves payroll discrepancies by collecting and analyzing information.
- Processing of manual checks such as terminations and discrepancies.
- Prepare and process hourly and salaried bi-weekly payrolls.
- Prepare and process garnishments.
- Maintains payroll operations by following policies and procedures; reporting needed changes.
- Maintains employee confidence and protects payroll operations by keeping information confidential.
HR Representative
CMS Facilities Maintenance/Legacy Environmental Concepts, Inc.
01.2013 - 01.2015
- Under general supervision of the HR Director, responsible for timely processing of new hires and administering the day-to-day functions in the Human Resources department.
- Primarily responsible for handling all office recruitment and staffing needs.
- Provides initial screening of applicants and refers qualified applicants to hiring managers for interviewing.
- Schedule interviews/testing.
- Responsible for On boarding newly hired staff members including but not limited to new hire paperwork conduct background checks, coordinate drug screening.
- Participate in New Hire Orientations provide general information related to payroll and benefit programs.
- Audit new hire paperwork and send e-mail reminders for missing benefit documentation.
- Review new hire paperwork ensure accuracy and completeness of information, distribute to all relevant parties (i.e. facilities, payroll).
- Assist with any other recruiting or HR projects as needed.
- Maintain OSHA Log, first reports of injury.
- Respond to employee inquiries related to payroll, benefits, policies and procedures.
- Forward all employee inquiries to appropriate parties as necessary.
- Process, verify, and maintain documentation relating to personnel activities, recruitment, training, performance evaluations, and increases.
- Ensure adherence to state and federal laws; EEOC poster posting.
- Back up receptionist.
Receptionist
AppleOne Employment
01.2013 - 12.2013
- Answers all incoming calls and forwards calls to appropriate personnel and/or takes messages.
- Greets and registers all visitors and advises appropriate personnel visitor’s arrival.
- Send out daily reports to clients.
- Assist operations & HR department when needed.
- Order janitorial supplies for entire Las Vegas area.
- Order office supplies.
Data Entry Specialist
North American Deed Company
01.2009 - 01.2011
- Data Entry.
- Deed Preparation for Title Companies.
Data Entry Specialist
AppleOne Employment
01.2007 - 01.2009
- Data Entry.
- Deed Preparation for title Companies.
Data Entry Specialist
Fidelity National Title
01.2007 - 01.2009
- Data Entry for Title/Escrow departments.
- Create & maintain accurate files.
- Assist departments with clerical tasks as needed.
Invoicing Clerk
Nationwide Security
01.2007 - 01.2009
- Enter all billings and processing of invoices.
- Create & maintain accurate vendor files.
- General clerical including filing, faxing, copying, etc.
Accounting Assistant
Woodside Homes Of Nevada
01.2005 - 01.2006
- Prepare invoices to be entered, enter in all construction payables invoices.
- Maintain & file all account payable files.
- General clerical including filing, faxing, copying, etc.
Warranty Administrator
Balboa-Instruments Inc.
01.2000 - 01.2005
- (Also worked as A/P Assistant & Receptionist while at Balboa)
- Support managers in addressing warranty claims.
- Schedule & coordinate warranty service work orders.
- Process credits.
- Maintain inventory.
- Order office supplies for the department.
- Answer multiple phone lines for customer service department & technical service.
- Coordinate conference calls, assists accounts payable, in charge of all accounts payable files.
- Matching invoices & prepare for data entry.
- In charge of distributing company mail.
Education
Nursing
Cypress Community College
Languages
- English
- Filipino
- Conversational Spanish
Timeline
Administrative Assistant – To Property Manager
The Ribeiro Companies
01.2018 - Current
HR Representative/Payroll
Accurate Building Maintenance
01.2015 - 01.2016
HR Representative
CMS Facilities Maintenance/Legacy Environmental Concepts, Inc.
01.2013 - 01.2015
Receptionist
AppleOne Employment
01.2013 - 12.2013
Owner & Baker
Lily-Jay Cake Pops
01.2011 - Current
Data Entry Specialist
North American Deed Company
01.2009 - 01.2011
Data Entry Specialist
AppleOne Employment
01.2007 - 01.2009
Data Entry Specialist
Fidelity National Title
01.2007 - 01.2009
Invoicing Clerk
Nationwide Security
01.2007 - 01.2009
Accounting Assistant
Woodside Homes Of Nevada
01.2005 - 01.2006
Warranty Administrator
Balboa-Instruments Inc.
01.2000 - 01.2005
Nursing
Cypress Community College
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