Lia Vesco

Fine Jewelry Sales Associate

JCPenney

09.2010 - 02.2012

Greeted customers, helped locate merchandise, and suggested suitable options.
Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Displayed merchandise by arranging in appealing ways to boost sales.
Increased sales and customer satisfaction through personalized servicing.
Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Utilized bilingual skills to help other sales associates close sales with Romanian and Russian-speaking customers whenever needed.
Developed long-lasting client relationships through attentive service, fostering trust, and ensuring repeat business.
Collaborated with the management team to strategize sales techniques and improve overall store performance.
Navigated challenging customer situations with professionalism, resolving issues promptly and preserving brand reputation.
Increased sales revenue by effectively showcasing and promoting high-quality fine jewelry pieces to potential clients.
Attended company trainings and seminars on such topics as customer engagement strategies, marketing, and promotions, and attaining sales goals and milestones.
Championed exceptional customer service standards within the team as a role model for fellow associates, leading by example in all interactions with clients.
Educated customers on proper care and maintenance of fine jewelry pieces, extending the life of their investments.
Completed store opening and closing procedures as per company guidelines.
Spearheaded promotional events that showcased new collections or seasonal offerings, attracting new clientele and boosting sales figures.
Participated in ongoing training programs to stay current with industry trends, product knowledge, and sales strategies.
Exceeded monthly sales goals consistently by employing effective upselling techniques and offering tailored solutions for clients'' needs.
Maintained up-to-date records of client preferences, purchases, and contact information in the CRM system for effective follow-up and relationship management.
Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.
Recommended complementary purchases to customers, increasing revenue.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.