Hi, I’m
Lia Washburn
Esthetics/Customer service
Williston,VT
Summary
Detail-oriented Customer Service Professional with 4 years of experience in fast-paced environments, skilled in POS systems and cash handling. Currently serving as Production Staff at The Scale Poke Bar, enhancing customer experiences while managing diverse responsibilities. Proficient in safety and sanitation protocols, with a strong ability to educate clients on services as an Esthetics Student. Core competencies include excellent communication skills and meticulous record-keeping of client notes and reports.
Overview
4
years of professional experience
Work History
The Scale Poke BarWilliston, US
Poke bowl Production Staff
08.2021 - Current
Job overview
- Prepared Poké and Açaí bowls.
- Stocked food items efficiently during downtime.
- Prepared and served food and beverages to customers in a timely and efficient manner
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas
- Operated cash registers accurately for order processing and payment transactions
- Followed proper food handling procedures to ensure safety and quality of products
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Onsen RamenEssex Junction, US
Server/FOH
12.2022 - 06.2023
Job overview
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Provided exceptional customer service to patrons ordering take-out meals, ensuring accuracy and timeliness of orders
- Managed a high volume of to-go orders during peak hours, accurately packaging and organizing items for easy pickup
Texas Roadhouse
Hostess
07.2021 - 08.2021
Job overview
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
- Assisted in taking reservations over the phone or through online platforms, accurately recording guest information
Education
O'Briens Aveda InstituteWilliston, VT
Esthetics
04-2025
Mount Mansfield Union High SchoolJericho, VT
High School
06.2023
Skills
- Food safety
- Cash handling
- POS
- Food Handling
- Busser
- Sanitation
- Host/Hostess
- Cash register
- Customer service
Timeline
Server/FOH
Onsen Ramen
12.2022 - 06.2023
Poke bowl Production Staff
The Scale Poke Bar
08.2021 - Current
Hostess
Texas Roadhouse
07.2021 - 08.2021
O'Briens Aveda Institute
Esthetics
Mount Mansfield Union High School
High School
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