Lia Whittington-Rivera
Rio Rancho,NM
Summary
Highly motivated business professional with a dedication to delivering exceptional support to business operations. Strong willingness to learn and contribute with a collaborative mindset. Experienced in database management, vendor negotiations, and contract management. Recognized for fresh perspectives and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Scheduling supervisor
Interim Healthcare/Ambercare
01.2023 - Current
- Schedule care professionals for home assignments and am personally responsible for coverage of all shifts by developing and providing weekly and monthly reports to leadership
- Ensures that all state, federal, and company standards are met in the scheduling process
- Maintain all employee files ensuring compliance with all state, federal, and company regulations
- Assist with administrative and clerical tasks as directed
- Make sure that care professionals are clocking in and out on time and completing all assigned ADLS
- On Call: Ensures access to appropriately qualified support 24/7
- Ensure appropriate action is taken to resolve identified caregiver or patient/client concerns or complaints
- Request and apply authorization from insurance providers for all visits
- Responsible for all incoming communications.
Caregiver/Weekend on-call Manager
Homecare assistance of Albuquerque
11.2022 - Current
- Responsible for a high level of customer service and care while allowing clients to maintain their dignity
- Maintain professional/companion relationships with clients
- Medication reminders
- Follow the patient care plan
- Keeping proper records as required by client, family, and care plan
- Transporting clients to and from appointments, errands, activities, etc
- Meal Prep
- Light housekeeping
- Aid with daily living activities
- (Bathing, dressing, eating, restroom, etc.)
Sales Associate
Speedway Gas Station
Albuquerque, NM
02.2021 - Current
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Organized stockroom shelves according to size, color or style.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Tracked sales performance metrics to identify trends in market place.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained records related to sales for store management.
- Handled customer complaints in a professional manner.
Emergency Rental Assistance Auditor
State of New Mexico
06.2020 - 08.2022
- Accountant and auditor responsibilities
- Maintenance and management of financial records
- Review and verify the accuracy of financial documents
- Analyze and communicate financial information
- Ensure compliance
- Review and analyze applications for the program to make appropriate recommendations
- Positively interact with staff and constituents
- Review and process W9 and 1099 forms
- SHARE financial experience.
Internet Sales Manager
Reliable Nissan
12.2019 - 07.2020
- Managing internet car sale leads promptly while providing a high level of customer service making recommendations based on qualifications and needs
- Review, analyze, and verify pertinent customer personal information
- Process, review, and interpret credit applications
- Maintenance and management of vehicle inventory, and acquiring inventory as needed
- Understanding and processing of contracts
- Coordinating the most updated information for Internet sales and advertising
- Schedule and coordinate test drives and drop-offs
- Review and provide disclosure of documents
- Assist with processing invoices and purchase agreements
- Understanding of products and ability to answer questions
- Supervision of other employees
- Scheduling.
Store Manager
Check n Go
01.2017 - 01.2019
- Provided excellent customer service
- Accept, process, review, and analyze loan applications
- Provide loan recommendations based on financial information
- Verify and audit pertinent financial information
- Utilization of an autodialer system to contact and collect any outstanding monies
- Audit of accounts to maintain compliance and seek delinquency
- Skip tracing consumers as needed
- Verify the legitimacy of employment and all documents
- Preparation and opening of legal accounts
- Process and close accounts
- Daily process for maintenance and management of all records, documents, and financials
- Coordination, maintenance, and management of schedule and payroll
- Supervision of employees, scheduling
- Money handling, deposits and payroll.
Assistant Manager
Acceptance Now
02.2016 - 08.2016
- Maintenance and Management of customer and office accounts
- Ensure high-quality customer service
- Sold programs, closed lease to purchase agreements
- Maintenance and management of created filing system, all electronic accounts
- Daily accounts receivable accepting all cash or credit card transactions
- Reconciliation of monies and bank deposits
- Audit of accounts to maintain compliance and seek delinquency
- Creation of past-due invoices and letters for delinquent accounts
- Collection calls and accepting payments for delinquent accounts
- Handle and process incoming mail.
Medical Billing/Customer Service
CBO Medical Billing
11.2014 - 08.2015
- Answered phones using multiple line switchboards
- Worked in clinical fax boxes of multiple clinics to process medical records requests
- Adhered to HIPPA procedures and ensured compliance
- Review and process medical billing to patients and insurance companies
- Training of new hospital personnel on the billing system
- Handled face-to-face and phone interactions with patients regarding their accounts
- Assisted with any billing questions
- Accept all payment transactions
- Review and collect all incoming mail to coordinate the proper distribution of mail
- Managed insurance verifications
- Reconcile all incoming monies overseeing several clinics daily
- Audit of accounts to maintain compliance
- Maintain and create spreadsheets for managers for review/analysis
- Manage and review Insurance verifications
- Additional tasks as requested
- Patient - Doctor communications
- Billing and invoicing
- Medical records management
- Knowledge of Insurance and billing processes.
Education
Diploma & Some College -
Santa Fe Community College
01.2014
Skills
- Professional
- Bilingual
- Verbal and written communication
- Performance Improvement
- Critical Thinking
- Problem-solving
- Project Management
- Office Management
- Computer Proficient
- Team Player
- Data analysis and reporting
- De-escalation
- Business Administration
- Office Administration
- Staff Management
- Administrative Support
- Scheduling
- Attention to Detail
References
furnished upon request
Languages
Spanish
Professional
Timeline
Scheduling supervisor
Interim Healthcare/Ambercare
01.2023 - Current
Caregiver/Weekend on-call Manager
Homecare assistance of Albuquerque
11.2022 - Current
Sales Associate
Speedway Gas Station
02.2021 - Current
Emergency Rental Assistance Auditor
State of New Mexico
06.2020 - 08.2022
Internet Sales Manager
Reliable Nissan
12.2019 - 07.2020
Store Manager
Check n Go
01.2017 - 01.2019
Assistant Manager
Acceptance Now
02.2016 - 08.2016
Medical Billing/Customer Service
CBO Medical Billing
11.2014 - 08.2015
Diploma & Some College -
Santa Fe Community College
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