Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lia Williams

Lacey

Summary

Healthcare professional prepared to excel in patient scheduling roles, combining relevant experience with results-focused mindset. Proven ability to enhance operational efficiency through strategic scheduling and effective problem-solving. Recognized for strong team collaboration and adaptability in dynamic environments. Key skills include time management, communication, and multitasking.

Overview

17
17
years of professional experience

Work History

Patient Scheduler

Pacific Cataract and Laser Institute
10.2022 - Current
  • Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
  • Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
  • Verified insurance coverage and obtained pre-authorizations.
  • Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
  • Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
  • Assisted in training new schedulers, sharing best practices and improving team efficiency.
  • Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Created and managed patient surgery charts.
  • Assisted in developing office policies related to scheduling procedures, contributing to overall operational improvement.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Stay-At-Home Parent

Self
07.2019 - 10.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Human Resources Manager

Home Depot
07.2012 - 07.2019
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
  • Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
  • Created and maintained schedules for over 120 employees weekly for all departments.
  • Scheduled and coordinated all community volunteer events.
  • Manged hiring of all new associates using I-9 compliance, facilitating drug and background screenings, scheduling training, and assisting in selection of benefits.
  • Provided excellent customer service in multiple departments on a daily basis.

Student

University of Pheonix
01.2009 - 06.2012
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Collaborated on group projects to complete professional deliverables.
  • Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
  • Completed rigorous readings as directed to support unit learning goals.
  • Increased student participation by incorporating group activities and peer feedback sessions.
  • Led academic projects to completion, ensuring thorough research and timely presentation.

Education

Associate of Arts - Business Communications

University of Phoenix
Tempe, AZ

High School Diploma -

Airport High School
West Columbia, SC
06-2008

Skills

  • Strong organization
  • Facility coordinating
  • Data entry proficiency
  • EHR systems expertise
  • HIPAA compliance
  • Schedule management
  • Patient scheduling
  • Teamwork and collaboration
  • Multi-line telephone system control
  • Customer service
  • Multitasking
  • Detail-oriented

Accomplishments

Multiple district/company awards for outstanding customer service and first place specialty sales throughout career at The Home Depot.


Acknowledged as an extension of the store management team for always taking initiatives to assist whenever/wherever needed.


Provided coverage for employee scheduling and Human Resources for an additional store in the region when their Human Resource Supervisor position was vacant for 3 months.

Timeline

Patient Scheduler

Pacific Cataract and Laser Institute
10.2022 - Current

Stay-At-Home Parent

Self
07.2019 - 10.2022

Human Resources Manager

Home Depot
07.2012 - 07.2019

Student

University of Pheonix
01.2009 - 06.2012

Associate of Arts - Business Communications

University of Phoenix

High School Diploma -

Airport High School

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