Lia Wood

• Enhanced banquet operations by streamlining communication between kitchen and service staff.
• Increased guest satisfaction by anticipating needs and providing exceptional service during events.
• Set up and broke down conference and banquet rooms to meet facility standards and specifications.
• Delegated tasks to staff members to maximize production under tight deadlines.
• Coordinated with vendors to provide seamless event experiences, from setup to teardown.
• Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.

• Assisted in event setup and teardown, ensuring a smooth transition between functions.
• Provided friendly, courteous service to create memorable moments for guests.
• Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
• Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
• Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.

● Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
● Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
● Ensured accurate record-keeping with diligent data entry and database management for vital company information.
● Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
● Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues

• Solicit, negotiate, and generate contracted revenues from volume prospects that meet criteria established in the property business plan
• Prospect for new contract business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc
• Manages and coordinates catering and conference service activities and client specifications to deliver smooth execution of executive meetings and events requiring space, food and beverage services.
• Increased sales revenue by developing and implementing effective sales strategies.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Achieved 137% of sales goal in 2023.

• Helped each event go off smoothly by assisting with developing, planning, and implementing strategies
• Coordinated timely set up and break down of booths, catering areas, and workstations for each event
• Maintained records of event aspects, including financial details
• Oversaw day-of execution for corporate events and meetings, as well as weddings, group receptions, and school events.
• Enhanced attendee experience by meticulously planning and executing event logistics.
• Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
• Managed over 25 wedding weddings per year

• Assisted management with front-line supervision of 30 restaurant staff
• Tracked inventory and notified management of supply needs for optimal service standards
• Secured money and prevented losses with effective register controls and careful cash handling.
• Maintained compliance with state and local regulations pertaining to food safety and sanitation practices
• Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution