Liabeth Madrid
Gonzales,LA
Summary
Adept at streamlining processes, I enhanced billing accuracy and customer satisfaction at BBP Sales, LLC. My bilingual proficiency and exceptional customer service skills, coupled with a keen eye for detail, facilitated resolving complex issues efficiently. Demonstrated leadership in training teams and reducing financial discrepancies showcase my analytical and critical thinking abilities.
Overview
12
12
years of professional experience
Work History
Invoicing Coordinator/Accounting/Order Administrator
BBP Sales, LLC
Baton Rouge, Louisiana
08.2016 - 12.2024
- I was responsible for creating and submitting invoices, data entry, and some Accounts Receivable and Accounts Payable duties. Trained to be versatile in several positions in our accounting and order administration department.
- Resolved customer inquiries and issues via phone and email, ensuring a high level of satisfaction.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Reduced financial discrepancies by verifying accounting statements.
- Communicated regularly with vendors regarding invoice processing status updates.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
- Reviewed customer invoices for accuracy and completeness, ensuring all required information was present.
- Worked with purchasing group to resolve purchase order matching issues.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Receptionist
Superme Chevrolet
Baton Rouge, Louisiana
03.2014 - 01.2016
- Supported the sales team by performing various administrative tasks.
- Scheduled appointments for the sales team through ongoing calls.
- Provided comprehensive support and assistance to ensure smooth front desk operations.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Assistant Bar Manager
Santa Fe Cattle Company
Baton Rouge, Louisiana
07.2012 - 02.2014
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Explained goals and expectations required of trainees.
- Inspected dining and serving areas for cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Education
High School Diploma -
East Ascension High School
Gonzales, LA05-2010
Skills
- Enthusiastic, and a fast learner
- Attention to detail
- Analytical and critical thinking
- Exceptional customer service
- Complex problem-solving
- Teamwork
- Bilingual
- computer proficiency
- Responsible, dependable, and organized
Timeline
Invoicing Coordinator/Accounting/Order Administrator
BBP Sales, LLC
08.2016 - 12.2024
Receptionist
Superme Chevrolet
03.2014 - 01.2016
Assistant Bar Manager
Santa Fe Cattle Company
07.2012 - 02.2014
High School Diploma -
East Ascension High School
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