Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liah Quintana

Hialeah,Florida

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

3
3
years of professional experience

Work History

Patient Access Representative

Associatesmd
09.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Greeted and assisted patients with check-in procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Engaged with patients to provide critical information.
  • Resolved customer complaints using established follow-up procedures.

Chiropractic Office Assistant

Chiropractic Clinics Of South Florida
06.2021 - 09.2022
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Kept detailed records of office inventories and placed orders for more supplies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Medical Secretary/Front Desk

Campillo Medical Corp
01.2021 - 05.2021
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office productivity by handling high volume of callers per day.
  • Managed multi-line phone system and pleasantly greeted patients.

Call Center Agent

Health Team One
10.2020 - 12.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved over 15 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Responded to customer requests for products, services and company information.

Education

Miami Dade College
Miami, FL
2024

Barbara Goleman Senior High School
Miami Lakes, FL
2020

Skills

  • Supply Ordering
  • Detail-Oriented
  • Medical Recordkeeping
  • Administrative Tasks
  • Appointment Scheduling
  • Cleaning and Sterilizing
  • Data Entry Software
  • Patient Interviews
  • Medical History Documentation
  • Spreadsheet Tracking
  • EMR Updating
  • Comfort with Technology and Databases
  • Patient Admission
  • Patient Registration
  • Payment Processing
  • Phone and Email Etiquette
  • Payment Calculation
  • Spanish Fluency
  • Appointment Confirmation
  • Bilingual in Spanish and English
  • 50 WPM Typing Speed

Languages

eng
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Patient Access Representative

Associatesmd
09.2022 - Current

Chiropractic Office Assistant

Chiropractic Clinics Of South Florida
06.2021 - 09.2022

Medical Secretary/Front Desk

Campillo Medical Corp
01.2021 - 05.2021

Call Center Agent

Health Team One
10.2020 - 12.2020

Miami Dade College

Barbara Goleman Senior High School

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Liah Quintana