Liah Rosales Charon

As a Front Desk Receptionist at Hilton, I manage guest relations and provide exceptional customer service in a fast-paced environment. A key aspect of my role involves handling a high volume of guests, particularly with our ongoing contracts with cruise ships, where I oversee the check-in and check-out process for more than 400 guests almost every week. I am responsible for ensuring smooth operations at the front desk, addressing guest inquiries, managing reservations, and coordinating with other hotel departments to ensure a seamless experience. My attention to detail and ability to manage large crowds contribute to a positive and efficient guest experience.

During my volunteer experience at Miami Bay Oral Health, I gained hands-on exposure to various dental procedures and practices as part of my shadowing hours for my dental assistant certification. I worked closely with dental professionals, observing and assisting with patient care, sterilization processes, and the setup of dental equipment. This role allowed me to develop a deeper understanding of dental office operations, patient management, and the responsibilities of a dental assistant. My time at the clinic enhanced my skills in patient interaction, maintaining a sterile environment, and supporting the dental team in delivering quality care.

• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
• Performed basic laboratory tasks such as pouring impressions or fabricating custom trays for improved patient care outcomes.
• Reduced wait times for appointments by efficiently processing new patient intake forms and verifying insurance information in advance.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
• Collected room deposits, fees, and payments.
• Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
• Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
• Monitored hotel's budget and financial records.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.