Liaina Lafaele
Las Vegas,NV
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Chuck E. Cheese. Excelled in enhancing customer satisfaction and staff performance through effective training and mentoring. Achieved significant improvements in service delivery and operational efficiency by fostering a culture of positive attitude and open communication. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Manager
Chuck E Cheese
04.2022 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Team 2 Trainer
Chuck E Cheese
04.2017 - 04.2022
- Implemented hands-on learning activities to reinforce key concepts during training sessions.
- Regularly assessed employee progress and provided constructive feedback for continuous improvement.
- Facilitated comprehensive product knowledge workshops, enhancing team effectiveness in addressing customer inquiries and concerns.
- Boosted employee retention by creating engaging and interactive training sessions.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Trained other employees in customer service, food safety, and performance requirements.
Merchant
Chuck E Cheese
10.2014 - 04.2017
- Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Spearheaded initiatives aimed at enhancing store layout for optimal customer flow and product visibility.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
Education
High School Diploma -
President William Mckinley High School
Honolulu, HI05.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Performance Management
- Positive Attitude
- Staff Training
- Employee Coaching and Mentoring
Timeline
Manager
Chuck E Cheese
04.2022 - 06.2024
Team 2 Trainer
Chuck E Cheese
04.2017 - 04.2022
Merchant
Chuck E Cheese
10.2014 - 04.2017
High School Diploma -
President William Mckinley High School