Liam Agnew
Charlotte
Summary
Motivated individual with 5+ years of experience in claims management and team leadership, excelling in operational efficiency and customer satisfaction. Demonstrates expertise in planning and organization, leveraging critical thinking and project coordination to drive streamlined processes and innovative solutions. Committed to fostering a collaborative work environment and aspiring to enhance operational excellence through strategic initiatives.
Overview
7
7
years of professional experience
Work History
Technical Writer
Alpine Intel
03.2025 - Current
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Improved risk assessment accuracy by conducting thorough investigations and evaluating insurance applications.
- Conducted comprehensive risk analyses, ensuring accurate pricing for various types of insurance policies.
- Collaborated cross-functionally with claims adjusters, actuaries, and legal teams to develop comprehensive risk management solutions.
- Analyzed data to identify trends and predict future insurance needs.
Scheduling/Recruiting Coordinator
Alpine Intel
04.2024 - 03.2025
- Streamline recruitment processes and manage schedules for Alpine Intel, enhancing team efficiency and candidate experience. Drive positive outcomes through meticulous coordination.
- Analyze scheduling patterns and recruitment metrics to optimize processes. Implement data-driven strategies, resulting in improved hiring timelines and resource allocation.
- Foster strong relationships with hiring managers and candidates. Facilitate smooth communication, ensuring alignment of schedules and recruitment needs across departments.
- Accelerate hiring processes through strategic scheduling and efficient candidate management. Contribute to building high-performing teams and meeting organizational staffing goals.
- Maintain meticulous records of schedules and candidate interactions. Ensure compliance with recruitment policies and deliver a seamless experience for all stakeholders.
Operations Coordinator
Alpine Intel
05.2023 - 04.2024
- Pioneered cross-departmental collaboration initiative, fostering seamless communication. Developed creative solutions to complex logistical challenges.
- Analyzed operational data to identify bottlenecks, proposing targeted improvements. Conducted thorough market research to inform strategic decisions.
- Facilitated smooth coordination between departments, ensuring project deadlines were consistently met. Mentored junior staff, boosting team productivity.
- Conducted in-depth data analysis to identify key performance indicators, driving strategic decision-making and operational improvements.
- Developed and executed training programs for new hires, enhancing team capabilities and promoting professional growth.
Care Provider
Private
06.2022 - 05.2023
- Provided compassionate care to individuals, enhancing daily living activities and fostering a nurturing environment. Developed strong empathy and communication skills.
- Implemented personalized care plans, improving client satisfaction and overall well-being. Demonstrated adaptability in managing diverse needs and challenges.
- Introduced creative activities to enhance client engagement and mental stimulation. Adapted care strategies to meet individual preferences and needs.
- Pioneered engaging activities to stimulate mental acuity and social interaction. Adapted care strategies dynamically, addressing evolving client preferences.
Lifeguard Manager
Carolina Pool Management
05.2021 - 08.2021
- Led lifeguard team, ensuring pool safety standards. Implemented efficient scheduling system, reducing staff conflicts by a significant margin.
- Developed new training protocols, enhancing lifeguard readiness. Introduced cost-effective maintenance procedures, optimizing pool operations.
- Fostered team cohesion through regular meetings and team-building activities. Partnered with local organizations to promote water safety awareness.
- Meticulously maintained pool chemical balance and equipment. Conducted thorough safety audits, ensuring compliance with all regulations.
Tennis Instructor
Rock Hill Tennis Center
05.2018 - 08.2018
Education
Bachelor of Science - Psychology, Life Sciences
Clemson University
Clemson, SC05.2022
Skills
- Team building
- Motivation
- Microsoft Office
- Planning
- Computer Skills
- Administrative skills
- Claims Management
- Organization
- Relationship Building
- Project Coordination
- Team management
- Critical Thinking
- Behavior Management
- Customer Service
- Data Analysis
- Conflict Resolution
- Time Management
- Networking
- Creative Problem Solving
- Effective writing
- Document formatting
- Instruction writing
Timeline
Technical Writer
Alpine Intel
03.2025 - Current
Scheduling/Recruiting Coordinator
Alpine Intel
04.2024 - 03.2025
Operations Coordinator
Alpine Intel
05.2023 - 04.2024
Care Provider
Private
06.2022 - 05.2023
Lifeguard Manager
Carolina Pool Management
05.2021 - 08.2021
Tennis Instructor
Rock Hill Tennis Center
05.2018 - 08.2018
Bachelor of Science - Psychology, Life Sciences
Clemson University
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