Liam Andrews
Phoenix,AZ
Summary
Dynamic leader with proven expertise in customer service and team leadership, honed at Total by Verizon. Spearheaded a loyalty program that significantly boosted sales, showcasing exceptional problem-solving skills. Excelled in fast-paced environments, mastering multitasking and organization, while fostering strong customer relations. Achieved notable employee retention, enhancing store operations through strategic initiatives.
Overview
4
4
years of professional experience
Work History
Store Manager
Total by Verizon
11.2023 - Current
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Mixoligist
The Boom Boom Room
02.2022 - 03.2023
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Prepared classic, modern, and unique cocktails for each customer.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Increased bar revenue by designing seasonal drink menus that attracted new clientele.
Bartender / Server
Coopers Food And Drink
03.2021 - 08.2022
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
High School Diploma -
Lakes High School
Lakewood, WA03-2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Team Leadership
Timeline
Store Manager
Total by Verizon
11.2023 - Current
Mixoligist
The Boom Boom Room
02.2022 - 03.2023
Bartender / Server
Coopers Food And Drink
03.2021 - 08.2022
High School Diploma -
Lakes High School
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