Liam Brown
Customer Service Specialist
Davenport,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Visitor consultant
Whanganui tourism Information centre
06.2022 - 01.2024
- Managed over 100 guests per day through calls, email and in person inquiries
- Evaluated customer needs and feedback to drive product and service improvements
- Provided exceptional customer service throughout each stage of the booking process, leading to repeat business and referrals
- Maintained detailed records of all bookings and transactions to ensure accuracy in financial reporting and compliance with company policies
- Arranged travel accommodations for groups, couples, executives, and special needs clients
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses
Bartender
Wanganui East Club
08.2020 - 02.2022
- Served hundreds of guests in fast paced bar environment
- Kept bar presentable and well-stocked to meet customer needs
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
Warehouse Stocker
Suzuki New Zealand
Whanganui, New Zealand
07.2020 - 10.2021
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Compared received packages against shipping documents
- Maintained compliance with company policies as well as local health and safety regulations, ensuring a secure and orderly warehouse environment
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Picked and packed order items
Supervisor/Sales rep/Scare actor
Fear Factory Wellington
09.2019 - 06.2020
- Received multiple commendations from management for exceptional commitment to character development and performance quality
- Participated in regular evaluations with supervisors, implementing feedback for continuous growth as an actor within the company
- Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from audience
- Collaborated with fellow actors to create immersive scenes, resulting in consistently positive audience feedback
- Built relationships with customers to encourage repeat business
- Generated new sales leads to achieve and exceed monthly sales goals
- Provided positive first impressions to welcome existing, new, and potential customers
Quick Service Attendant
Walt Disney World Resort
Orlando, FL
01.2019 - 08.2019
- Maintained a clean and organized work area, promoting a positive environment for both employees and customers.
- Streamlined order processing by effectively utilizing point-of-sale systems for timely service delivery.
- Supported management in enforcing company policies, leading by example when it came to punctuality and professionalism on the job site.
- Handled cash transactions accurately, maintaining proper cash drawer balance at the end of each shift.
- Ensured order accuracy by carefully reviewing and confirming customer orders.
- Maintained strict adherence to health code standards by regularly sanitizing surfaces and equipment throughout shifts.
- Demonstrated flexibility in handling various tasks such as cooking, cleaning, and cashier duties during busy periods.
- Served over 1000 guests per day in a timely manor
Attractions Cast Member
Walt Disney World Resort
Orlando, FL
8 2018 - 01.2019
- Contributed to a safe environment for guests by enforcing safety protocols and addressing potential hazards
- Monitored queue lines effectively, managing wait times and distributing fast passes as needed
- Conducted pre-opening inspections to ensure all attractions were ready for daily operation, guaranteeing seamless guest experiences
- Participated in ongoing training sessions to stay current on park policies, procedures, and safety guidelines
- Maintained thorough knowledge of each attraction''s features, allowing for accurate information sharing with curious guests
- Maintained cleanliness and organization throughout attraction areas, ensuring optimal appearance for guests
- Enhanced guest experience by providing friendly and efficient service at various attractions
Education
Associates Degree - Tourism And Travel Management
New Zealand School of Tourism
Wellington 02.2017 - 08.2018
High School Diploma -
Whanganui High School
Whanganui 02.2012 - 11.2016
Skills
Personal Information
Date of Birth: 01/15/1999
Timeline
Visitor consultant
Whanganui tourism Information centre
06.2022 - 01.2024
Bartender
Wanganui East Club
08.2020 - 02.2022
Warehouse Stocker
Suzuki New Zealand
07.2020 - 10.2021
Supervisor/Sales rep/Scare actor
Fear Factory Wellington
09.2019 - 06.2020
Quick Service Attendant
Walt Disney World Resort
01.2019 - 08.2019
Associates Degree - Tourism And Travel Management
New Zealand School of Tourism
02.2017 - 08.2018
High School Diploma -
Whanganui High School
02.2012 - 11.2016
Attractions Cast Member
Walt Disney World Resort
8 2018 - 01.2019